ON 11/11/16, NEWBIE WROTE:
Hi All,
I am getting a weird issue. I am running Avast Endpoint Protection Suite Plus on Win 7 Pro machine which is part of a Domain. When I try to update the Engine, it just hangs on initializing. When I try to update the Program the same thing. I cannot uninstall it either. Any ideas will be highly appreciated.
Thanks
In the last week, I ran into a similar (if not identical) problem. What I noticed first was that my system was slowing down, almost to the point of being unworkable. Decided to run a special AVAST scan, and running into the same results as NEWBIE quoted above. However, earlier today (1/24/17) as I studied past scanning logs (problems noted - no virus detected), the only irregularily was that the last scan log was for last week (1/18/17), (it is my office practice to run a Quick Scan (mid morning) and Full System scan (early evening). The logs indicated: 1. that no viruses had been detected in the last several months, and 2. that no scan had taken place since the evening of 1/18/2017. But at the end of the log, there was a notice "Need to reboot computer".
At this point, I have to raise the question of why I didn't receive a notice of the need to reboot the computer, such as a sound command (Avast settings are to play sounds) , and/or why did not some message also appear on my screen. (I am the only staff person who has access - so if there had been a message, I should have seen it.
Anyhow, my immediate go was to get AVAst into working mode as quickly as possible, so I rebooted the computer. Immediately after reboot, I checked the log, which not said that the normal daily scans had indeed taken place on each of 1/19, 1/20, 1/21, 1/22, and 1/23/2017. Don't know how this could be when the log before reboot did not show such data.
My next step was to to immediately run a "boot scan" which took 3 hours. It just finished in the last half hour, with the log reporting that NO VIRUS FOUND. In fact that log now shows NO VIRUS FUND as a result of any scan (quick or full system ) for the last several months.
But if no virus were found, I am at a total loss as to why system had to come to near complete halt - - - like it was slowly shutting down until I rebooted. But after performing the above procedures, so far my system does seem to be back to normal once again.
