How We Collaborate with Independent Testing Institutions to Improve our Products
Despite our hard efforts to create the best product for you, small mistakes and bugs can sometimes occur in our final product. Luckily, those mistakes are quickly discovered and fixes usually arrive in a very short amount of time, if not immediately.
To constantly improve our product quality, we don’t only have an internal Quality Assurance team, but we also work with external, independent testing institutions who give us feedback regarding our products. With the help of AV-Comparatives, our team recently discovered a bug in Avast Online Security that’s worth taking a detailed look into. The Chrome version of Avast Online SecurityWhat was discovered?
Avast Online Security provides many useful features for users. For example, it can display a site's rating next to its link in your search results, or it can warn a user when he or she is visiting a website with a bad reputation. In this case, one of Avast Online Security’s diverse collection of features wasn’t working exactly as it should have been. The feature in question is the phishing site alert feature. The purpose of this feature is to alert users of phishing sites before they click on potentially malicious links, and in this case, the alerts malfunctioned, causing the notifications not to appear on users’ devices. While the majority of browsers weren’t affected by this bug, it occurred in the Internet Explorer version of Avast Online Security.Who was affected?
In cases such as these, it’s crucial not only to repair a known bug, but also to assess any consequences that occurred as a result of it. When taking a look at the numbers, we received 551,747 requests for URL phishing status from Internet Explorer Avast Online Security during the month of September, when the bug occurred. Fortunately, this number is merely 1.71% from the total number of Avast Online Security phishing requests, which shows that the vast majority of our userbase was unaffected. We apologize to the affected IE users.Summing things up
Avast Online Security is useful add-on for your browser. Many satisfied users believe in our product and that is why our team continues to work hard to make it even better in every way.