Author Topic: How We Collaborate with Independent Testing Institutions to Improve our Products  (Read 2546 times)

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Offline savcin

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How We Collaborate with Independent Testing Institutions to Improve our Products
Despite our hard efforts to create the best product for you, small mistakes and bugs can sometimes occur in our final product. Luckily, those mistakes are quickly discovered and fixes usually arrive in a very short amount of time, if not immediately.


To constantly improve our product quality, we don’t only have an internal Quality Assurance team, but we also work with external, independent testing institutions who give us feedback regarding our products. With the help of AV-Comparatives, our team recently discovered a bug in Avast Online Security that’s worth taking a detailed look into. The Chrome version of Avast Online Security

What was discovered?
Avast Online Security provides many useful features for users. For example, it can display a site's rating next to its link in your search results, or it can warn a user when he or she is visiting a website with a bad reputation. In this case, one of Avast Online Security’s diverse collection of features wasn’t working exactly as it should have been. The feature in question is the phishing site alert feature. The purpose of this feature is to alert users of phishing sites before they click on potentially malicious links, and in this case, the alerts malfunctioned, causing the notifications not to appear on users’ devices. While the majority of browsers weren’t affected by this bug, it occurred in the Internet Explorer version of Avast Online Security.


Who was affected?
In cases such as these, it’s crucial not only to repair a known bug, but also to assess any consequences that occurred as a result of it. When taking a look at the numbers, we received 551,747 requests for URL phishing status from Internet Explorer Avast Online Security during the month of September, when the bug occurred. Fortunately, this number is merely 1.71% from the total number of Avast Online Security phishing requests, which shows that the vast majority of our userbase was unaffected. We apologize to the affected IE users.


Summing things up
Avast Online Security is useful add-on for your browser. Many satisfied users believe in our product and that is why our team continues to work hard to make it even better in every way.



Offline Eddy

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Hello savcin,

Quote
With the help of AV-Comparatives, our team recently discovered a bug in Avast Online Security that’s worth taking a detailed look into. The Chrome version of Avast Online Security
Someone from avast said 2-4 days ago, AOS supported only Firefox and Internet Explorer and you mention Chrome.
That is at least confusing.
So what browsers are exactly supported and on what OS's ?

Quote
With the help of AV-Comparatives, our team recently discovered a bug in Avast Online Security that’s worth taking a detailed look into. The Chrome version of Avast Online Security
But right after that you say
Quote
While the majority of browsers weren’t affected by this bug, it occurred in the Internet Explorer version of Avast Online Security.
Another confusing thing. In what version (for what browser) is/was the bug ?

Offline Asyn

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Windows 8.1 [64-Bit] - Avast 17.5.2302.BUC - CCleaner 5.31 [OD] - MCShield [OD] - Firefox ESR 52.2 [NS/uBO] - Thunderbird 52.2.1 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Online DavidR

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Hi Eddy, see: https://www.avast.com/faq.php?article=AVKB18

Cheers,
Asyn

There is no date on that F.A.Q. page and I suspect that it is out of date. I'm sure there have been instances in the forums relating to IE11 where AOS isn't meant to be compatible, possibly with IE's Safe Screen (or similar).
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Offline Asyn

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There is no date on that F.A.Q. page and I suspect that it is out of date.
On the contrary Dave, the FAQ article is brand new (up since a few days).
Windows 8.1 [64-Bit] - Avast 17.5.2302.BUC - CCleaner 5.31 [OD] - MCShield [OD] - Firefox ESR 52.2 [NS/uBO] - Thunderbird 52.2.1 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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It doesn't mather if the FAQ is new or not, there are contradictions in the posts by avast members.

Online DavidR

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There is no date on that F.A.Q. page and I suspect that it is out of date.
On the contrary Dave, the FAQ article is brand new (up since a few days).

Regardless, I'm a great believer that pages are dated when posted or updated.  That way we would have an idea if the content is up to date.

Then if a browser isn't getting the AOS add-on if it should (if the FAQ says it should), it is a fault that avast needs to resolve. Given the conflicts we/I have seen in the forums about not being able to install AOS on IE11, something isn't right, the FAQ or the program.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.5.2302/ Outpost Firewall Pro9.3/ Firefox 52.2.0 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline Asyn

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It doesn't mather if the FAQ is new or not, there are contradictions in the posts by avast members.
Yes, but neither Dave nor me can fix/answer that. ;)
Windows 8.1 [64-Bit] - Avast 17.5.2302.BUC - CCleaner 5.31 [OD] - MCShield [OD] - Firefox ESR 52.2 [NS/uBO] - Thunderbird 52.2.1 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

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Given the conflicts we/I have seen in the forums about not being able to install AOS on IE11, something isn't right, the FAQ or the program.
Well, maybe it has been fixed meanwhile. (Can't test it, as I don't use IE.)
Anyway, the article is still buggy. Or did anyone find the mentioned standalone version for FF..??
Windows 8.1 [64-Bit] - Avast 17.5.2302.BUC - CCleaner 5.31 [OD] - MCShield [OD] - Firefox ESR 52.2 [NS/uBO] - Thunderbird 52.2.1 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline .: Mac :.

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Its been said that the browser plugin may be depreciated in the future. As it is now its not installed by default anymore in the Mac version, and has been said its because they have not yet reached a decision on keeping or removing it
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