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Author Topic: Licence cancelled  (Read 1782 times)

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REDACTED

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Licence cancelled
« on: December 09, 2016, 10:14:03 PM »
I ordered Avast Antivirus (1-year licence for 3 PCs) 24 November 2016. Today, I received an e-mail informing me that my licence has been canceled as my payment had not been settled. However, I had made payment via online bank transfer the same day I ordered it. Anyone had the same problem?
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REDACTED

  • Guest
Re: Licence cancelled
« Reply #1 on: December 09, 2016, 10:23:42 PM »
bank card
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Offline Eddy

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Re: Licence cancelled
« Reply #2 on: December 09, 2016, 10:24:29 PM »
Check your bank account and see if it really was processed and if there was no refund.
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REDACTED

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Re: Licence cancelled
« Reply #3 on: December 09, 2016, 10:29:05 PM »
yeah I already checked, it was processed successfully, there was no refund
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Offline Eddy

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    • Malware removal, Biljart and other things.
Re: Licence cancelled
« Reply #4 on: December 09, 2016, 10:33:56 PM »
Contact avast (ticket) and have them take a look > https://support.avast.com/support/tickets/new
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REDACTED

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Re: Licence cancelled
« Reply #5 on: December 09, 2016, 10:39:10 PM »
Ok, I did that but I'm not sure what I should put in a 'billing address' gap. Sorry, I'm new to all this banking stuff and also, my English language knowledge is not that great.
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