Author Topic: Problem with avast recommendations  (Read 2970 times)

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Problem with avast recommendations
« on: November 16, 2016, 03:43:57 AM »
Hello everyone,

Long time avast user and never had any problem. This one is related to avast recommendation services.
I noticed 2 weeks ago that in my.avast account > recommendations status bar for recommend is stuck on 19 friends/users. Last two weeks I used my standard link for sharing, downloaded from same link, installed product for 4 people and registered product with their correct email address and all of them where different but this users are not registered yet in my.avast account. Before was doing same cause I recommend avast product as much as I can. Never had any problem usually everything was working perfect.
I'm aware that recommend avast program support max. 21 users so other 2 from this 4 will not be there but if everything is fine I should have 21/21 and be able to download license for 3 years.

If I need to contact avast support where should I do that (what section)?

I would be grateful if someone could help me and tell what's wrong or where is the problem.

Thank you in advance &
kind regards  :)
 
« Last Edit: November 16, 2016, 03:50:08 AM by IpSQL »

Offline Eddy

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Re: Problem with avast recommendations
« Reply #1 on: November 16, 2016, 04:00:47 AM »
The reward system has never came out of beta and no rewards where given at that time.
avast stopped it about 1 year(?) ago.

Quote
I'm aware that recommend avast program support max. 21 users
No there was (is?) no limit.

Quote
If I need to contact avast support where should I do that (what section)?
You don't do it in a section, you do it through the website.
https://www.avast.com > help and support or https://support.avast.com

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Re: Problem with avast recommendations
« Reply #2 on: November 16, 2016, 04:59:26 AM »
Thanks for your quick response.

So avast recommendations stop 1 year ago and all activations I did this 2 weeks won't be registered if I understand correctly?
Limit is on 21 users (3 year license) http://i.imgur.com/Tkr3gcx.png.

I know I'm doing it through website but there is now specific way to contact agents or open ticket unless I click on premium products.




Offline Eddy

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Re: Problem with avast recommendations
« Reply #3 on: November 16, 2016, 05:22:56 AM »
Quote
I know I'm doing it through website but there is now specific way to contact agents or open ticket unless I click on premium products.
Reading this, my first reaction was BS.
But I checked and as it seems avast has changed the site very recently.
And with recently I really mean recently as it wasn't as it is now 10 hours ago  >:(

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Re: Problem with avast recommendations
« Reply #4 on: November 17, 2016, 01:07:47 AM »
Quote
Reading this, my first reaction was BS.
But I checked and as it seems avast has changed the site very recently.
And with recently I really mean recently as it wasn't as it is now 10 hours ago  >:(

So what to do and whom to contact?

Offline Asyn

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Re: Problem with avast recommendations
« Reply #5 on: November 17, 2016, 06:59:06 AM »
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Problem with avast recommendations
« Reply #6 on: November 19, 2016, 05:53:09 PM »

Offline Asyn

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Re: Problem with avast recommendations
« Reply #7 on: November 20, 2016, 05:45:25 AM »
You're welcome.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0