Author Topic: Cleanup has corrupted my Windows 10 profile  (Read 12615 times)

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Offline Asyn

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Re: Cleanup has corrupted my Windows 10 profile
« Reply #15 on: March 01, 2017, 01:50:23 PM »
Nice try! Stay away from the Cleanup!!!
Sorry, but to me it seems you fell for some 3rd party scam site.
Win 8.1 [x64] - Avast PremSec 20.10.2441.Beta4 [UI.584] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5.1 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bullfeathers

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Re: Cleanup has corrupted my Windows 10 profile
« Reply #16 on: March 01, 2017, 02:05:34 PM »
Your observation fails to address the problem with Avast Cleanup. I had no problems until I updated the new Avast user interface and ran Cleanup. Same as others on the forum.
The reference to Stupid users is insulting and misplaced. Are you trying to insult everyone on the forum? This forum is for people who need help. They are not computer gurus.

Offline Asyn

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Re: Cleanup has corrupted my Windows 10 profile
« Reply #17 on: March 01, 2017, 02:11:15 PM »
OK, let's check, which number did you call for support..??
Win 8.1 [x64] - Avast PremSec 20.10.2441.Beta4 [UI.584] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5.1 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Cleanup has corrupted my Windows 10 profile
« Reply #18 on: March 01, 2017, 02:12:00 PM »
People from avast never ask access to your system.
Third party companies (including scamming ones) might do so.

As I said, the numbers you gave are not from avast.

Offline bullfeathers

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Re: Cleanup has corrupted my Windows 10 profile
« Reply #19 on: March 01, 2017, 02:40:25 PM »
1-844340-9251 Avast Total Care
Regardless the problem began with running Clean up.

Offline Asyn

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Re: Cleanup has corrupted my Windows 10 profile
« Reply #20 on: March 01, 2017, 02:46:30 PM »
1-844340-9251 Avast Total Care
Regardless the problem began with running Clean up.
This number is indeed from Avast, I'd suggest to ask for a refund.
Win 8.1 [x64] - Avast PremSec 20.10.2441.Beta4 [UI.584] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5.1 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Cleanup has corrupted my Windows 10 profile
« Reply #21 on: March 05, 2017, 01:45:36 AM »
That reply #2

Yup it is easy.
Just read (and if needed/wanted print the instructions) and follow them one step at a time :)

Offline Mnemonic

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Re: Cleanup has corrupted my Windows 10 profile
« Reply #22 on: March 20, 2017, 11:42:25 AM »
Yeah last month this happened to me too.
I didn't understand what happened at the time. I ran the clean up, it got stuck during phase two. I didn't give a crap and resumed with my work. I restarted my PC and I couldn't log in.

After restoring my profile, which was mainly due to sheer luck, I uninstalled Avast along with other programs I thought to be the culprit. I wasn't 100% sure though. Everything went back to normal.
Anyways after realizing how much of a crap Windows Defender is I reinstalled Avast. Today I ran the clean up and it got stuck at stage 2(registry optimization). I panciked and searched google and I came across a couple of topics of people complaining that Avast corrupted their profile. Then it became clear to me that Avast responsible for messing up my PC the last time.

I went back to my restore point(luckily Avast created one before the system clean up) and everything seems to be OK. But I'm not sure if I want this thing in my PC at this point. Yes I can always skip that registry step, but then I paid for it in the first place. In the previous update(when the interface was different) that option seemed to be working just fine.

Anyways, Is there any chance we can get a fix ?

Offline Eddy

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Re: Cleanup has corrupted my Windows 10 profile
« Reply #23 on: March 20, 2017, 07:02:12 PM »
Let's see...

Is avast CleanUp corrupting user profiles ?
No, it doesn't (or at least it shouldn't)

Can avast CleanUp corrupt user profiles ?
Yes (although it shouldn't) it can.

Does avast CleanUp do anything that other tools can't/don't ?
No, it doesn't

Are any of those "cleaning" tools do anything you can't already do natively with the OS that is installed ?
That is a real big NO.

Is there any reason to pay for any of such tools ?
That is a real big NO also.
Just learn about the options the OS is already providing you and learn to use them.