We are PAYING for a business account under my bosses email address tw@ (our domain) .com. We consolidated a /personal/ account under my email jn@ (our domain) .com into the /business/ account under tw@ (our domain) .com. See ticket 113089 for more on that action.
However, we can NOT access this tw@ business account. Our requests for help on the prior ticket are simply being ignored (times many days)
When we try to reset the password we get the error messages shown in the attached screen shot: "Validation fault! Please try to use different values to complete the operation" and "This email does not exist in our system"