Author Topic: Theft  (Read 195 times)

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Offline Twilightlimo

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Theft
« on: July 07, 2020, 05:13:46 AM »
Dear Moderators, as I'm unable to contact someone by phone or non-general communication from the lack of options on the web page, I think this is the next best way. I have not been a user of Avast for some time now and upon your investigation you should be able to see this has not be active on any of my PC's for use. However today 07/07/2020 reviewing my bank account I see a payment was taken from my account for Avast and imo unauthorised.

This was completed yesterday by the date noted 06/06/2020 however upon also checking my emails I have not received a receipt or an email to advise/confirm such a payment and as this software is not on my PC I don't have a license number.

I've also review the section noted as "My Subscription" which also highlights I do not have a subscription. So I ask if you could please explain how this has happened and arrange a refund to my account, confirming via my email you have listed .

Thank you kindly
Gavin.

« Last Edit: July 07, 2020, 05:19:06 AM by Twilightlimo »

Offline Asyn

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Re: Theft
« Reply #1 on: July 07, 2020, 06:14:20 AM »
Win 8.1 [x64] - Avast PremSec 20.6.2416.B#1 [UI.537] - CC 5.68 - EEK - FF ESR 68.10 [NS/AOS/uBO/PB] - TB 68.10 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Twilightlimo

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Re: Theft
« Reply #2 on: July 07, 2020, 10:14:03 AM »
Thank you Asyn,
However it requests the details of the purchase which I'm unable to supply and as per the original post the website has no other means to make contact.

"If you still want to request a refund, contact Avast Support and include a screenshot of your most recent order confirmation email"

And is seems my issue is the not the first.

https://forum.avast.com/index.php?topic=217201.0
« Last Edit: July 07, 2020, 10:19:38 AM by Twilightlimo »

Offline Asyn

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Re: Theft
« Reply #3 on: July 07, 2020, 10:34:35 AM »
Contact support: https://support.avast.com/contact and explain it in your request.
Win 8.1 [x64] - Avast PremSec 20.6.2416.B#1 [UI.537] - CC 5.68 - EEK - FF ESR 68.10 [NS/AOS/uBO/PB] - TB 68.10 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Twilightlimo

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Re: Theft
« Reply #4 on: Today at 12:47:29 PM »
Thank you Asyn,

I've been able to use the link provided and not have to add receipt details. Now lets see what is advised.

Kind Regards
Gavin

Offline Asyn

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Re: Theft
« Reply #5 on: Today at 01:00:19 PM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 20.6.2416.B#1 [UI.537] - CC 5.68 - EEK - FF ESR 68.10 [NS/AOS/uBO/PB] - TB 68.10 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0