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Author Topic: Received no support and received no response for request for refund  (Read 1815 times)

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Received no support and received no response for request for refund
« on: December 06, 2016, 05:28:17 PM »
The worst customer service I have ever experienced. I've had the Avast Premier for a couple of years and recently switch from PC to Mac and can't get the software to install on the Mac. I tried reaching Avast for help, and all their phone numbers have been turned off or transferred into a black hole with no way to speak to anyone. I have created 3 work tickets on Friday asking for help and only received an automated response. Now I have requested a refund and guess what I haven't received.

I would like some assistance in canceling and refunding my money.

Ticket#
615813
615812
615251
« Last Edit: December 06, 2016, 05:30:27 PM by swcmherndon »
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Offline Pondus

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Re: Received no support and received no response for request for refund
« Reply #1 on: December 06, 2016, 05:32:44 PM »
Ticket system work as first in / first out ... if you create new you are put back in line

I will notify somone   ;)

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Offline Eddy

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Re: Received no support and received no response for request for refund
« Reply #2 on: December 06, 2016, 05:39:24 PM »
There is a avast version for mac's and it is free.

Your have two problems.
First one is that you have submitted multiple tickets.
avast is using a FiFo system and each time you submit a new ticket (or change the current one), you will be put back to the bottom of the stack.

Second one is that you have no patience.
avast is handling tickets within 1-5 business days (time depends on how busy it is, if there is a holiday etc)

There are no multiple phone numbers for support with avast.
There is only one and that is for help with avast and PC's, not mac's.

You can cancel the subscription yourself.
https://www.avast.com/faq.php?article=AVKB24
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Offline Pondus

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Re: Received no support and received no response for request for refund
« Reply #3 on: December 06, 2016, 05:50:53 PM »
« Last Edit: December 06, 2016, 06:35:54 PM by Pondus »
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Re: Received no support and received no response for request for refund
« Reply #4 on: December 06, 2016, 07:20:30 PM »
Thank you but no thank you. Eddy convinced me that this isn't a fit. I would appreciate the steps to receive a full refund of the products that I have purchased that are within the refund policy. Thank you
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Offline Eddy

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Re: Received no support and received no response for request for refund
« Reply #5 on: December 06, 2016, 07:22:17 PM »
The step to ask for a refund is in the link I gave you.
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Re: Received no support and received no response for request for refund
« Reply #6 on: December 06, 2016, 09:06:04 PM »
Yes, I found that link back on Friday and coming back full circle. It says to send in a ticket so...
« Last Edit: December 06, 2016, 09:29:52 PM by swcmherndon »
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