Author Topic: SecureLine wants me to reinstate  (Read 2521 times)

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Offline lmc04325

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  • Posts: 2
SecureLine wants me to reinstate
« on: December 10, 2016, 01:04:00 AM »
Hi, I have just reinstalled windows 8.1 on my laptop, I had AVAST Premier & SecureLine installed on my old system,
after reinstall I had no problems with transfering my AVAST Premier licence over but SecureLine first came up with "technical issues" so I uninstalled it then reinstalled, I received a new License.avastlic from AVAST & tried to insert it but this is what I got "you subscription has been cancelled, reinstate now"
when I click on reinstate they ask for more money but my subscription does not expire until February 2018. Can anybody help with this please.

Offline Davidek

  • Avast team
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  • Posts: 405
Re: SecureLine wants me to reinstate
« Reply #1 on: December 13, 2016, 09:44:50 AM »
Hi lmc04325,

Please open a support ticket here:  https://support.avast.com/support/tickets/new?form=3

Support should be able to issue you a new license file in order to get you up and running again.

Once you open the support ticket please post the number here and I will make sure it is escalated and receives immediate attention.

Many thanks,

Davidek

Offline lmc04325

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Re: SecureLine wants me to reinstate
« Reply #2 on: December 13, 2016, 10:30:50 PM »
Hi Davidek,
Thanks for your reply,
https://support.avast.com/support/tickets/630751
Details of my account as I received for my fist contact with Avast
CustomerNumber=117967588

#
# Name of customer company
#
CustomerCompany=

#
# Number of licensed products (covered by this file)
#
CertificateCount=2

#
# Section for licensed product 1
#
[Certificate0]

#
# Name of product: Avast SecureLine PC - 1 user, 2 years
#
Feature=AV_VPN

#
# License creation date: Feb 8, 2016
#
Issued=1454899532

#
# License expiry date: <never expires>
#
ValidThru=0

#
# Update license expiry date: Feb 8, 2018
#
UpdateValidThru=1518057932

#
# Number of licensed items
#
LicenseCount=1

#
# License Identifier
#
LicenseId=60fb5259-b4e1-40c3-945a-bf1526e1d3ed

#
# Reseller Identifier
#
ResellerId=312

#
# Product type
#   0 = Standard
#   1 = Non-profit organization
#   2 = Government/Healthcare
#   3 = OEM
#   7 = Not for resale
#   9 = Education
#   10 = Subscription (12871155)
#   12 = Avast recommendation
#
LicenseType=0


#
# Section for licensed product 2
#
[Certificate1]

#
# Name of product: Avast Premier - 1 user, 1 year
#
Feature=AV_APR

#
# License creation date: Apr 29, 2015
#
Issued=1430287297

#
# License expiry date: <never expires>
#
ValidThru=0

#
# Update license expiry date: May 29, 2017
#
UpdateValidThru=1496028517

#
# Number of licensed items
#
LicenseCount=1

#
# License Identifier
#
LicenseId=b5919fb8-9a66-4656-9956-6623ebe49fab

#
# Reseller Identifier
#
ResellerId=312

#
# Product type
#   0 = Standard
#   1 = Non-profit organization
#   2 = Government/Healthcare
#   3 = OEM
#   7 = Not for resale
#   9 = Education
#   10 = Subscription (8390363)
#   12 = Avast recommendation
#
LicenseType=10


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