I've logged request as well, no response the entire day, yesterday sometime vps_32-1492.vpx was released, and it disappeared later, but spooled to clients. Now updates are failing enterprise wide
14:58:41 nrm/gen SelectCurrent: selected server 'Download y0068596 AVAST5 Server' from 'main'
14:58:41 nrm/int SYNCER: Type: no proxy
14:58:41 nrm/int SYNCER: Auth: NTLM
14:58:41 dbg/int while trying to get file 'vps_32-1493-1492.vpx', error 0x20000004 has occured, try 10
14:58:43 min/int tried 10 servers to get file 'vps_32-1493-1492.vpx', but failed (0x20000004)
14:58:43 nrm/pkg DldPackage: C:\Program Files\AVAST Software\Avast Business\Setup\vps_32-1493-1492.vpx, returned 0x20000004
current mirrors indicate that the vps_32-1492.vpx file is gone. Internal mirror reports error 0x2000000b
14:58:25 nrm/int HttpGetWinsock(
http://aerss01.aerosud.co.za:16135/vps_32-1493-1492.vpx)
14:58:25 nrm/int Used server:
http://aerss01.aerosud.co.za:1613514:58:25 min/fil GetFileWithRetry:DSA_FileVerify(C:\Program Files\AVAST Software\Avast Business\Setup\vps_32-1493-1492.vpx), error: 0x2000000B
i took one client and tested by just deleting the 1492 file after turning off avast self protection and it immediately fixed the problem.
How do i do this remotely? Is there a cmd way of turning of protection with the known password, delete the file and turn it back on?, is there a way with psexec? can i send a delete command from the console that processes first before the updates run? How can avast created errors like these be resolved enterprise wide?
I've tried various anti-rootkit tools to try and delete this file with psexec and it is just stuck. There HAS to be a way to fix problems when the problem is caused by self defense!