SecureLine VPN problem

[REDACTED]

Hi,
Reposting from "General Topics", my SecureLine VPN app purchased on 15th Nov 2015 for 2 years has struck a problem and will now not load. I get the message "SecureLine VPN has encountered a technical issue". I need help to get it functioning again, please.

I'm running it in Win 10. I noted in another post that a copy of the log was asked for, and I tried to follow the link to get my log. However, I could only get as far as.... "Avast"..... because ...."log"...... was not there to click on. 

Can you help.

Bob M

[Eddy]

The log will be there (or at least should be).
Did you enable "show hidden and system files" ?

Have you tried different servers ?

What exact OS/SP ?
What exact version of Secureline ?
Already performed a repair of avast ?
Already performed a clean installation ?