Author Topic: Lose my internet connection as soon as SecureLine VPN connects.  (Read 22416 times)

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Offline Eddy

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #45 on: November 14, 2016, 01:11:17 PM »
As the problem seems to be with OpenVPN, there is nothing we or avast can do to solve it.

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #46 on: November 14, 2016, 01:18:18 PM »
what is OpenVPN?

Offline Asyn

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Offline bob3160

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #48 on: November 14, 2016, 02:02:33 PM »
I have the same problem!!!! Don not have internet connection as soon as connected with SecureLine VPN. Windows10!
Can you help me?
Which version of Windows 10 ???
I'm running preview build 14936 and have no problems using Avast SecureVPN
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #49 on: November 14, 2016, 03:02:42 PM »
I have the version 1607. do you know this one? what can i do?

Offline bob3160

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #50 on: November 14, 2016, 03:09:20 PM »
I have the version 1607. do you know this one? what can i do?

As you can see, mine is also version 1607  it's the build that you're not stating.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Davidek

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #51 on: November 21, 2016, 03:52:08 PM »
Update -- We are pretty sure the issue is actually in the Avast Web Shield.  We are looking into the reasons why the Web Shield and Win10 don't seem to be getting along.

Will update as soon as we have more info.  Thanks for your patience

Davidek

Offline Marek (dev)

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #52 on: November 28, 2016, 02:19:28 PM »
To better address the issue we need exact version of Windows 10 you are using.

Please, run "winver" from your Start Menu or command line and post here the OS version (e.g. Windows 6.1 (Build 7601: Service Pack 1)).

Thank you.

Offline Davidek

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #53 on: November 28, 2016, 02:56:53 PM »
Another update, after continuing analysis on the WebShield it seems it's actually caused by Microsoft.  There are known issues in build 14936 of Win10.  Microsoft knows about it and is working on a fix.

This is not something unique to SecureLine.  Cisco anyconnect corporate VPN is also experiencing similar issues (as I know from personal experience) so it's an issue inside Win10 that is causing the issue.

Stay tuned for further updates on this topic.

Thanks,

Davidek

Offline Michele62

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #54 on: December 06, 2016, 06:34:03 PM »
Please, is it possible to get priority for ticket #619930 (ID #613395) regarding this issue? I have attached log file in submitted request. Tnx

Offline Eddy

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #55 on: December 06, 2016, 06:35:55 PM »
No, you just have to wait till it is your turn

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #56 on: December 17, 2016, 02:32:15 AM »
Hey

So i had the same problems like everyone els, I use my wireless connection from my phone to my laptop and then it wont let me use the internet when i have activated Avast secureline, BUT if i connect the phone via USB instead of wireless the internet works, no matter which country i chose :)


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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #57 on: December 18, 2016, 04:26:35 PM »
I have the same problem here.