Author Topic: Can Avast help when I can't get into my control panel?  (Read 3423 times)

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Can Avast help when I can't get into my control panel?
« on: December 16, 2016, 08:19:56 PM »
Our cable co. lost internet and since it came back online my computer says I am missing msi.dll and a lot of the .dll items plus I get specified module cannot be found.  I can still get on the internet, I still have Avast, my photo editing program and a couple others.  I know I have the 1 yr total support but I'm not sure on which computer.  I have no quick connect on any of my computers and I was on the phone on hold for 20 minutes and gave up

Offline Eddy

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Re: Can Avast help when I can't get into my control panel?
« Reply #1 on: December 16, 2016, 08:32:48 PM »
For a start run: sfc /scannow

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Re: Can Avast help when I can't get into my control panel?
« Reply #2 on: December 16, 2016, 08:57:10 PM »
It won't let me in as administrator

Offline Eddy

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Re: Can Avast help when I can't get into my control panel?
« Reply #3 on: December 16, 2016, 09:01:24 PM »
Did you enable the real admin account ?

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Re: Can Avast help when I can't get into my control panel?
« Reply #4 on: December 16, 2016, 09:09:28 PM »
I can't C&P or use the snipping tool but it says Windows cannot find 'C\Windows\System32\cmd.exe'  Make sure you have typed correctly and try again.  I get this when I try to open any program or I can't open a link in the control panel

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Re: Can Avast help when I can't get into my control panel?
« Reply #5 on: December 16, 2016, 09:11:48 PM »
I'm not sure what you mean by the real Admin account.  I'm the only user of this computer.  Everything I've learned about my computers I have done by trial and error.  I think I'm too old for all this

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Re: Can Avast help when I can't get into my control panel?
« Reply #6 on: December 16, 2016, 09:16:41 PM »
I finally got into at least check run as administrator and I still got the same message-the program can't be found

Offline Eddy

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Re: Can Avast help when I can't get into my control panel?
« Reply #7 on: December 16, 2016, 09:20:18 PM »
Time to perform either a repair installation or a factory reset.

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Re: Can Avast help when I can't get into my control panel?
« Reply #8 on: December 16, 2016, 09:31:04 PM »
well, I have no idea how to do either of those

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Re: Can Avast help when I can't get into my control panel?
« Reply #9 on: December 16, 2016, 09:37:46 PM »
Well after googling how to do a factory reset, I need a password.  My computer doesn't have one

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Re: Can Avast help when I can't get into my control panel?
« Reply #10 on: December 16, 2016, 09:40:29 PM »
There is no need for a password with a factory reset.
If it is a brand system lookup how to do it on the manufacturers website.
If it not a brand system, use the cd/dvd that came with it or follow the instructions from the reseller.

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Re: Can Avast help when I can't get into my control panel?
« Reply #11 on: December 16, 2016, 10:17:57 PM »
Well, thanks for the help so far.  Dell says I need my password and even going in with F8 to repair the computer, I need a password.  I could get it if I could open any links in the accessories or control panel.  I can't even open the link to do a backup or restore setting