Author Topic: I need help with my license! [Resolved]  (Read 11011 times)

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Offline nelyok7

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I need help with my license! [Resolved]
« on: December 20, 2016, 12:39:29 AM »
I was renewing my Avast Premier 2016 license for one more year and in the last step "Activation" the Digital Driver program says: "The payment hasn't been accepted". What shall I do? There is one day left for the -50% offer and I cant renew my license!! I need help!
« Last Edit: December 29, 2016, 04:40:59 PM by nelyok7 »

Offline Eddy

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Re: I need help with my license!
« Reply #1 on: December 20, 2016, 12:51:28 AM »
Download your license file and use it.

Offline nelyok7

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Re: I need help with my license!
« Reply #2 on: December 20, 2016, 12:59:32 AM »
All right, I think I didn't say this well. What I was about to so is buying another year of Avast, but in the last step, just before it activates it, the program says that the payement wasn't accepted. I don't really know if avast has charged my five attempts to buy it, and I'm really worried about it, because in one hand I don't want to pay for 5 licenses and in the other hand I wast to buy the new license before the -50% offer finishes. In my email there aren't any automatic messages from Avast saying that I've bot anything

Offline nelyok7

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Re: I need help with my license!
« Reply #3 on: December 20, 2016, 01:01:34 AM »
Sorry for the poor spelling!

Offline Eddy

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Re: I need help with my license!
« Reply #4 on: December 20, 2016, 01:13:26 AM »
Don't be sorry.
I read it wrong.
Thought you said "the payment was accepted"  :-[

How are you trying to pay ?

Offline nelyok7

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Re: I need help with my license!
« Reply #5 on: December 20, 2016, 01:25:57 AM »
I trying to pay by credit card. The problem is that I've tried to buy my license 5 times and now I don't know if because Avast will charge me 5 licenses. Buy I don't want to miss my 50% offer because of this payement error.
PS: I tried with different credit cards and even different computers!

Offline nelyok7

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Re: I need help with my license!
« Reply #6 on: December 20, 2016, 01:27:12 AM »
the first "because wasn't suposed to be there" :)

Offline Eddy

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Re: I need help with my license!
« Reply #7 on: December 20, 2016, 01:28:57 AM »
I would say contact avast, explain what happened and ask them to take a look.
https://support.avast.com/support/tickets/new

It should work if you have sufficient funds on the card(s).

Offline nelyok7

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Re: I need help with my license!
« Reply #8 on: December 20, 2016, 01:34:18 AM »
I imagined that this may be a payement method problem. I'll try to open a ticket and wait for a reply from Avast. It would be a shame if I loose my 50% offer because of an error. All my credit cards have credits on them, and I have been trusting Avast Premier for over 3 years. I won't definitely buy avast for 90€ instead of 55€ and I don't want to use Avast Free, but this is what I have.

Anyway, thanks for your help!

Offline Eddy

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Re: I need help with my license!
« Reply #9 on: December 20, 2016, 01:43:13 AM »
I'm pretty sure avast will come up with a solution/offer.

Offline nelyok7

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Re: I need help with my license!
« Reply #10 on: December 20, 2016, 02:41:41 AM »
 I got a small blue Avast popup saying:

"Don't miss your discount!

We have noticed that you haven't completed a recent avast order"

I hope this means Avast hasn't charged me anything. I had this same popup last year but I completed my order, so I'm not sure if it's good to see this (as in fact, last year Avast wanted me to pay 15€ extra after paying my Avast Premier license and I still do not know why)

I will be aware of my email acounts for the reply from Avast and I'll post the results tomorrow

Offline Eddy

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Re: I need help with my license!
« Reply #11 on: December 20, 2016, 02:46:20 AM »
Ok, just have some patience now.
avast is handling tickets within 1-5 business days (depending on how busy it is, if there are holidays etc)

Offline moroni

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Re: I need help with my license!
« Reply #12 on: December 20, 2016, 07:44:49 AM »
Hi nelyok7,

I couldn't find your ticket in the system. What's your ticket ID?

Offline nelyok7

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Re: I need help with my license!
« Reply #13 on: December 20, 2016, 03:53:10 PM »
Firstly, my ticket is is Spanish, secondly, I don't have an exact ticket ID because I sended the message from the antivirus UI. I can open a new ticket if necessary...

Offline nelyok7

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Re: I need help with my license!
« Reply #14 on: December 20, 2016, 03:57:55 PM »
And there's another thing about it: I can't send a ticket from the support page for an existing order because the order is not completed, so I don't have a valid client ID from this order. I have an old one from last year