Author Topic: I need help with my license! [Resolved]  (Read 11010 times)

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Offline nelyok7

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Re: I need help with my license!
« Reply #30 on: December 20, 2016, 11:52:05 PM »
Y understand don't worry... But the avast evangelists work here in the forum is huge
« Last Edit: December 20, 2016, 11:53:47 PM by nelyok7 »

Offline Eddy

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Re: I need help with my license!
« Reply #31 on: December 21, 2016, 12:00:04 AM »
All of us are just people who don't mind spending some of our time helping others with the knowledge we have.

The people who work for/at avast have "Avast team" underneath their name.

Offline moroni

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Re: I need help with my license!
« Reply #32 on: December 22, 2016, 10:33:15 AM »
Doesn't matter if it is in Spanish.
moroni speaks Spanish.



It is my native ;)

Got it. Really sorry for being annoyingly dumb.

 #640533


Hola! ¿tienes registrada tu licencia bajo otra dirección de correo electrónico? no pude encontrar ni tu licencia ni el intento de renovación usando el correo con el que abriste el ticket.
Le pediré a alguien que tome tu caso pero por favor envíanos la dirección bajo la cual tienes registrada la licencia y/o intentas registrar la nueva compra :)


And sorry y'all for writing in Spanish here  :)

Offline nelyok7

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Re: I need help with my license!
« Reply #33 on: December 22, 2016, 02:12:29 PM »
Of course you haven't found any license registered with the forum acount email:
xxxxxxxx@gmail.com

My license is registered with:
xxxxxxxx@hotmail.com

But don't worry, the Avast support team has sended a reply for my ticket this morning asking for my order data. I've forwarded some screenshots of the Digital River confirmation email and my subscription page in the Avast settings.

They've told me that they'll send a direct link to buy my license.

« Last Edit: December 22, 2016, 03:21:24 PM by nelyok7 »

Offline nelyok7

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Re: I need help with my license!
« Reply #34 on: December 22, 2016, 02:15:28 PM »
One off-topic doubt:

If I buy now my license using Avast Premier 2016, will it be valid for Avast Premier 2017? Or my program will just update itself when the stable version is released (I know that now there is a Beta)

Offline moroni

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Re: I need help with my license!
« Reply #35 on: December 22, 2016, 02:24:06 PM »
I edited your message to hide your email address.

Our licenses are valid for the "edition" (Pro, Internet Security, Premier), regardless of the "version" (2015, 2016, 2017...) so there shouldn't be a problem to use the next release with a license you purchase today.

Offline nelyok7

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Re: I need help with my license!
« Reply #36 on: December 22, 2016, 03:20:54 PM »
Oops, forgot that we're at a forum.

Ok. I'm waiting for the reply from Avast. If everything goes well, I'll renew my license before the antivirus expires.


Offline nelyok7

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Re: I need help with my license!
« Reply #37 on: December 23, 2016, 01:15:34 PM »
The antivirus has expired and I still don't have any link from Avast to buy it... :(

Offline Asyn

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Re: I need help with my license!
« Reply #38 on: December 23, 2016, 01:28:24 PM »
The antivirus has expired and I still don't have any link from Avast to buy it... :(
-> https://www.avast.com/es-es/store
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nelyok7

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Re: I need help with my license!
« Reply #39 on: December 23, 2016, 01:42:56 PM »
That's not fair. Why I have to spend 90€ instead of 55€ because Digital River is failing?

Offline Eddy

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Re: I need help with my license!
« Reply #40 on: December 23, 2016, 01:44:43 PM »
avast is helping you.
Learn to have patience.
You are not the only one in the world that is asking them for help.

Offline nelyok7

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Re: I need help with my license!
« Reply #41 on: December 23, 2016, 01:46:36 PM »
Okay... Can still use my smartphone for a while... :-[

Offline Asyn

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Re: I need help with my license!
« Reply #42 on: December 23, 2016, 01:49:37 PM »
That's not fair. Why I have to spend 90€ instead of 55€ because Digital River is failing?
You can use the free version until you get a reply from support. Don't forget, it's Xmas. ;)
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nelyok7

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Re: I need help with my license!
« Reply #43 on: December 23, 2016, 03:05:40 PM »
Of course, I'm using it unyil this problem is definitely solved

Offline nelyok7

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Re: I need help with my license!
« Reply #44 on: December 26, 2016, 02:37:19 PM »
Avast has sended me a link to buy the license with the proper price. The've told me to erase all the cookies, and I did that. Still having this same horrible problem: The payment couldn't been accepted! I can't understand this... Tried to buy it in two different computers and using a credit card and PayPal. Help!