Author Topic: I need help with my license! [Resolved]  (Read 11025 times)

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Offline nelyok7

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Re: I need help with my license!
« Reply #45 on: December 26, 2016, 03:07:32 PM »
What's the meaning of: "The payment couldn't been accepted". No more information... This is maddening :'( :'(

Offline Eddy

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Re: I need help with my license!
« Reply #46 on: December 26, 2016, 03:47:05 PM »
It means what it says.

Could be you are trying to use a credit card that is not accepted, insufficient funds, not providing all information needed (or wrong information) etc.

"Prepaid" credit cards are often not accepted.
With Paypal it is sometimes needed to have a bank account connected to it.

Offline nelyok7

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Re: I need help with my license!
« Reply #47 on: December 26, 2016, 08:45:31 PM »
I'm saying the truth:
-PayPal has a bank account and a valid (with credits) credit card.
-All my credit cards have credits...
-I have all my bank accounts clear, all unlocked, with money and valid credit card.
What does Avast want? 55€ in an envelope sent to Praga? ;D

Offline Eddy

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Re: I need help with my license!
« Reply #48 on: December 26, 2016, 08:56:31 PM »
Quote
What does Avast want? 55€ in an envelope sent to Praga?
Not a bad idea.
It is a beautiful city to visit ;D

Anyway, as I can't see what is happening when you click on "pay now", there is nothing more I can do for you.

I sure am wondering why it doesn't work.

Offline nelyok7

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Re: I need help with my license!
« Reply #49 on: December 26, 2016, 11:19:44 PM »
Well, nothing special happens after I press "Pay Now" (even in the link sent to me by an Avast team employee). There's just a  loading circle and then the famous sentence appears... But don't worry: I took photos of the issue and I am writing to Avast to tell them abuot the link fail. I'll use Avast Free instead while I'm waiting for a reply.

PS: I'd like to visit Praga someday... Sounds good! ;)

Offline Eddy

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Re: I need help with my license!
« Reply #50 on: December 26, 2016, 11:22:46 PM »
I meant to see what happens with the communication and on the server.

Please post here if there is a update on it.

Offline DavidR

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Re: I need help with my license!
« Reply #51 on: December 26, 2016, 11:39:11 PM »
Well, nothing special happens after I press "Pay Now" (even in the link sent to me by an Avast team employee). There's just a  loading circle and then the famous sentence appears... But don't worry: I took photos of the issue and I am writing to Avast to tell them abuot the link fail. I'll use Avast Free instead while I'm waiting for a reply.

I'm just wondering if this isn't something to do with the avast backend server/s as there have been a couple of topics of people trying to submit a support ticket. Entered their details on a refund request, but on clicking the Submit button nothing happens. See https://forum.avast.com/index.php?topic=194636.0.
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Offline moroni

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Re: I need help with my license!
« Reply #52 on: December 27, 2016, 09:26:56 AM »
Hi nelyok7,

Sorry for the delay in solving your problem!

I can see where the issue lies now, and it would take us at least till Friday to fix it, which is too much time in my opinion,  thus I extended your previous license for another year for free, as it is a much faster solution for both of us :)

I noted that you don't have an Avast account registered with your hotmail address, so I will send you the license again by email.

We will still fix the problem so next year you can renew normally.

Offline nelyok7

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Re: I need help with my license!
« Reply #53 on: December 27, 2016, 02:13:07 PM »
I'm very happy with this solution from Avast... It wasn't expected at all!

Offline Eddy

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Re: I need help with my license!
« Reply #54 on: December 27, 2016, 02:22:31 PM »
Moroni normally never does such a thing.
Must have been something he drank at Christmas ;D

Offline nelyok7

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Re: I need help with my license!
« Reply #55 on: December 27, 2016, 11:31:26 PM »
At this point, moderators can close this topic (or put a "solved" tag).
Avast can also close the ticket
 #640533

Have a Happy New Year you all! ;)

Offline DavidR

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Re: I need help with my license!
« Reply #56 on: December 28, 2016, 12:27:51 AM »
You can use the modify option in your first post, then in the 'Subject' field add [Resolved] to subject line.
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