Doesn't matter if it is in Spanish.
moroni speaks Spanish.
If not he better start learning it quickly
He (or someone else from avast) will have a look at the ticket and soon help you further.
I am not working for avast, so I can't promise you anything but you can expect a response within 48 hours from now.
And don't worry about the end date of the offer.
I'm pretty sure avast will keep that in mind and won't make a problem about it.
Don't forget it is night now in Europe.