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Author Topic: I need help with my license! [Resolved]  (Read 13577 times)

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Offline nelyok7

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Re: I need help with my license!
« Reply #15 on: December 20, 2016, 04:00:00 PM »
The only thing I want now is to find out if "The payement hasn't been authorized" error is still in the Digital Driver program, and if I can renew my license.
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Offline bob3160

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Re: I need help with my license!
« Reply #16 on: December 20, 2016, 04:02:37 PM »
Quote from: nelyok7 on December 20, 2016, 04:00:00 PM
The only thing I want now is to find out if "The payement hasn't been authorized" error is still in the Digital Driver program, and if I can renew my license.
At this point, a little patience and wait for moroni to reply. He is monitoring this topic.
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Offline nelyok7

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Re: I need help with my license!
« Reply #17 on: December 20, 2016, 10:01:59 PM »
At this moment, unhopefully, I'm running out of patience!! Maybe 2 hours left and the antivirus still don't want to authorize my credit card payement. Seriously? Is this a technical problem (which is in fact more than a day long) or just a dirty strategy to avoid me buying the product with offer!!!!???? No way!!! I have revised all my credit cards! No problems! I NEED A SOLUTION IMMEDIATELY!! Avast probably will loose a client which has trusted for the antivirus for over three years! Well done Avast, well done!
 >:( >:( >:(
« Last Edit: December 20, 2016, 10:04:04 PM by nelyok7 »
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Offline Eddy

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Re: I need help with my license!
« Reply #18 on: December 20, 2016, 10:05:45 PM »
Someone from avast is already here willing to help you but you still haven't told him your ticket ID.
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Offline nelyok7

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Re: I need help with my license!
« Reply #19 on: December 20, 2016, 10:28:15 PM »
I HAVE NO ID BECAUSE I CAN'T COMPLETE THE ORDER. I've sended a messege from avast, but it doesn't give you any id. I can give my old client ID from last year
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Offline Eddy

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Re: I need help with my license!
« Reply #20 on: December 20, 2016, 10:36:37 PM »
https://support.avast.com/support/tickets/new

If you haven't done so already, create a ticket.
If have done it, tell the ticket ID.
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Offline nelyok7

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Re: I need help with my license!
« Reply #21 on: December 20, 2016, 11:14:19 PM »
CLIENT NUMBER: 116966301
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Offline nelyok7

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Re: I need help with my license!
« Reply #22 on: December 20, 2016, 11:17:23 PM »
The new ticket, in English or Spanish?
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Offline nelyok7

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Re: I need help with my license!
« Reply #23 on: December 20, 2016, 11:20:00 PM »
Got it. Really sorry for being annoyingly dumb.

 #640533
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Offline nelyok7

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Re: I need help with my license!
« Reply #24 on: December 20, 2016, 11:23:30 PM »
It's copy-paste from the forum, but it's well explained. The description in English and the details in Spanish
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Offline nelyok7

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Re: I need help with my license!
« Reply #25 on: December 20, 2016, 11:29:51 PM »
I've realised now that I could open a product support ticket, not an order one. Because of this the solution may came late, but in this case it's my fault.
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Offline nelyok7

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Re: I need help with my license!
« Reply #26 on: December 20, 2016, 11:33:42 PM »
I've recieved the ticket reply. It sounds good. They trying to contact me now
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Offline Eddy

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Re: I need help with my license!
« Reply #27 on: December 20, 2016, 11:36:04 PM »
Doesn't matter if it is in Spanish.
moroni speaks Spanish.

If not he better start learning it quickly ;D

He (or someone else from avast) will have a look at the ticket and soon help you further.
I  am not working for avast, so I can't promise you anything but you can expect a response within 48 hours from now.

And don't worry about the end date of the offer.
I'm pretty sure avast will keep that in mind and won't make a problem about it.

Don't forget it is night now in Europe.
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Offline nelyok7

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Re: I need help with my license!
« Reply #28 on: December 20, 2016, 11:41:30 PM »
If they do what you said that you're pretty sure about, that would be I plus for Avast! :D
At least I want to confirm if I haven't spent 600€ for a single license ;D
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Offline Eddy

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Re: I need help with my license!
« Reply #29 on: December 20, 2016, 11:48:20 PM »
As I said, I'm not working for avast so I can't promise you anything but knowing avast and how moroni handles things...
Yes, I'm pretty sure (99,99% as they say)
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