Wrong cell

[REDACTED]

Bought a new cell (old one is broken). Don't know how to put the new phone in the license I purchased, keeps taking the old one even after removing it from the system.

Grtz

[Tereza V.]

Hi, the licence is bound to a Google Play account (email), so if you use the same account, the Pro version should load without any other payment.

[REDACTED]

Logged in with the same account (only have one gmail) and is still not working, I'm still on the free version.

Grtz

[Tereza V.]

Sometimes the licence is not recognized, then it helps to refresh the subscription screen:
- make sure you are connected to the Internet
- go to Menu→Settings→Subscription

If your licence is valid, simply opening the subscription screen should activate the Pro version on your device

If it doesn't help, please contact us on android@avast.com, we will find your licence in the system and find another way to help you.