thank you dear Eddy if you can help, my last ticket-ID nu' is 648943 and this is what I wrote them -
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hallow to you Avast
i downloaded two weeks ago your very good avast-safe-zone-browser, but I have a diabetic-sugar-problem and one week ago at december21, I was in a low-sugar-position, (it's like a drunk man), when i bought your Secure-Line-VPN -- SKU NO' IS SLA-01-001-24-AR.
i saw that no one can spy and track after the web-sites that i am visiting in, but I forgot, (because of the low-sugar), my internet-providing-company, who knows every thing about my web-sites, and if I was in a normal sugar-level as I am now, I'm sure that I would not buy it...
please refund my $54 that I paid for two years with my card....9647, and instead of this I want to buy for one year your avast-cleanup at $16.
thank you! – 2016-12-28