Author Topic: Refund  (Read 2667 times)

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williamscharity97@yahoo.com

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Refund
« on: December 29, 2016, 08:21:44 PM »
I recently got charged for a service that I no longer use, I never signed up for the charge to be renewed so it came as a shock to me when my bank account had been overdrawn due to a renewal charge for the service. Since I no longer use this Avast service I was wondering when I could get a refund and how long it would take?
« Last Edit: December 29, 2016, 08:42:46 PM by williamscharity97 »

Offline DavidR

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Re: Refund
« Reply #1 on: December 29, 2016, 08:32:12 PM »
Auto renew is normally on by default, so if you didn't disable it see that then it would happen automatically. That said you should have got an email notification around a month before that it was going to be renewed.

Support Ticket Refund - https://support.avast.com/support/tickets/new?form=2
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williamscharity97@yahoo.com

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Re: Refund
« Reply #2 on: December 29, 2016, 08:35:05 PM »
I don't recall getting that email, since I no longer use the service will a refund still be possible? Otherwise I'll be paying for something I won't use.

Offline Eddy

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Re: Refund
« Reply #3 on: December 29, 2016, 08:39:41 PM »
As you have submitted a ticket, have some patience.
Only avast can tell if you entitled for a refund or not.

Offline DavidR

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Re: Refund
« Reply #4 on: December 29, 2016, 09:56:24 PM »
I don't recall getting that email, since I no longer use the service will a refund still be possible? Otherwise I'll be paying for something I won't use.

Refund requests are valid within 30 days, so provided you are within that you should be OK.

I don't see where you have submitted a support ticket (as Eddy suggests). If you have then post the support ticket ID here and we will try to attract attention to it. If you haven't submitted a ticket, then use the link I gave earlier to submit it.
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williamscharity97@yahoo.com

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Re: Refund
« Reply #5 on: December 29, 2016, 10:02:54 PM »
The ticket number is #648685, I'm not sure if I posted it in the right place. If not let me know!

Offline DavidR

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Re: Refund
« Reply #6 on: December 29, 2016, 10:25:14 PM »
Ordinarily I would say that it should be in the same forum of the product you have purchased/been renewed, but that I don't think is critical.

When did you submit this ticket ?
Given the time of year it might take a little longer than normal.
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williamscharity97@yahoo.com

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Re: Refund
« Reply #7 on: December 29, 2016, 10:32:09 PM »
It's only been a day, so hopefully I get something soon. The charge I got from this renewal has caused countless fees from the bank and they're scheduled to issue another one the 3rd.

Offline DavidR

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Re: Refund
« Reply #8 on: December 29, 2016, 11:28:37 PM »
I have reported this, but a bank transaction, even if they acted on it immediately (like tomorrow) it could take 5 days for the cleared funds to be in your account.
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williamscharity97@yahoo.com

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Re: Refund
« Reply #9 on: December 29, 2016, 11:31:09 PM »
That's fine, as long as I receive a refund. Hopefully then I'd be able to clear everything else up.

Offline moroni

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Re: Refund
« Reply #10 on: December 30, 2016, 07:31:12 AM »
Refunded :)

williamscharity97@yahoo.com

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Re: Refund
« Reply #11 on: December 30, 2016, 04:57:43 PM »
Ok cool! How long (roughly) should I expect to see that processing in my bank account?

Offline DavidR

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Re: Refund
« Reply #12 on: December 30, 2016, 05:02:24 PM »
Ok cool! How long (roughly) should I expect to see that processing in my bank account?

As I mentioned it takes time before you see it as cleared funds in your bank, that I believe is down to the banks clearance time.
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Offline moroni

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Re: Refund
« Reply #13 on: December 30, 2016, 05:14:42 PM »
Usually within 3 business days
« Last Edit: December 30, 2016, 05:19:42 PM by moroni »

williamscharity97@yahoo.com

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Re: Refund
« Reply #14 on: December 30, 2016, 05:33:49 PM »
Ok, thanks so much!