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Author Topic: Refund  (Read 2587 times)

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Refund
« on: December 29, 2016, 06:28:58 PM »
So, I have sent multiple tickets to get a refund and all have been closed saying they cannot locate my email or order ID number provided. All of which were accurate, it is pretty frustrating, I've followed all instructions provided but to no avail. This is my latest ticket #649959, if that helps any. Thanks in advance.
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Offline moroni

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Re: Refund
« Reply #1 on: December 29, 2016, 07:03:09 PM »
Hi James585,

There seems to be a problem with the engine that checks the orders :( sorry about that!
I've just issued your refund. It should appear in your Paypal account within 3 business days.
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REDACTED

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Re: Refund
« Reply #2 on: December 29, 2016, 10:09:19 PM »
I also am seeking a refund.  Haven't had a response back, only an automated email  from when I requested.  my Ticket ID: [#644263]
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Offline DavidR

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Re: Refund
« Reply #3 on: December 29, 2016, 10:26:33 PM »
Quote from: Charlie54 on December 29, 2016, 10:09:19 PM
I also am seeking a refund.  Haven't had a response back, only an automated email  from when I requested.  my Ticket ID: [#644263]

When did you submit this ticket ?
Given the time of year it might take a little longer than normal.
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Re: Refund
« Reply #4 on: December 30, 2016, 01:57:01 AM »
I submitted on 12-23
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Re: Refund
« Reply #5 on: December 30, 2016, 01:59:58 AM »
Moroni just said there seems to be a problem with the engine that checks the orders.  So?
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Offline Eddy

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Re: Refund
« Reply #6 on: December 30, 2016, 02:05:55 AM »
So, just have patience.
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Offline moroni

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Re: Refund
« Reply #7 on: December 30, 2016, 07:30:18 AM »
Quote from: Charlie54 on December 30, 2016, 01:59:58 AM
Moroni just said there seems to be a problem with the engine that checks the orders.  So?

I meant that the OP kept receiving an automatic message stating that he didn't have any valid subscription even though the order ID he provided was correct.
I'll ask someone to take care of your ticket :)
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Re: Refund
« Reply #8 on: December 30, 2016, 01:44:29 PM »
Thank you
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