Author Topic: Is There an Avast User Manual Someplace Online?  (Read 8696 times)

0 Members and 1 Guest are viewing this topic.

Offline Bert

  • Newbie
  • *
  • Posts: 19
Is There an Avast User Manual Someplace Online?
« on: December 10, 2003, 02:15:42 AM »
Hi Everyone.  I'm new to Avast after using Norton's Anti-virus for
the past 4 years.  (It's not what it used to be!)

Does anyone know if there is an AVAST User's Manual which explains each option in the "On Access Protection Control" section better?
I just can't figure out what is meant by some of the options in the
customized settings... i.e. "Checking this box means your general
answer is NO."  No to what?  Yes to What?  HELP!

Also, most times when a complete scan is done, virus's are found within
certain Avast directories.  Today, 15 Avast subdirectories were infected.
I don't know if I should Delete them, or move them to the Chest.  Last
week I think I deleted some important infected files, because Internet
Explorer's History and Temp storage of webpages is no longer functioning.  (Can't tell which links I visited and every visit  to a page
loads from scratch.)

Sorry I went overboard on this subject.  Avast seems so promising, yet
it's not documented well enough for those of us who are novice computer users.  Maybe the Professional Edition is better in that regard?
Any advice and/or guidance is appreciated.   Happy Holidays everyone!

-Bert Turner
BATurner@fhtm.us
www.rewardyourfamily.com
CHICAGOLAND

Walker

  • Guest
Re:Is There an Avast User Manual Someplace Online?
« Reply #1 on: December 10, 2003, 02:20:37 AM »
Hi Bert, welcome.

I don't think there is anything that is any better than the help files.

However, don't be put off, you can ask any amount of questions here and everyone will try to help.. .. and most certainly answer you concerns.

W.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67250
Re:Is There an Avast User Manual Someplace Online?
« Reply #2 on: December 10, 2003, 02:29:16 AM »
Hi Everyone.  I'm new to Avast after using Norton's Anti-virus for
the past 4 years.  (It's not what it used to be!)

I was a Norton user for 4 years too...  :'( Now I'm fully happy here  ;)

Also, most times when a complete scan is done, virus's are found within
certain Avast directories.  Today, 15 Avast subdirectories were infected.
I don't know if I should Delete them, or move them to the Chest.  Last
week I think I deleted some important infected files, because Internet
Explorer's History and Temp storage of webpages is no longer functioning.  (Can't tell which links I visited and every visit  to a page
loads from scratch.)

What do you mean? Where you infected? Do you run a boot-time scan?
You can always try to send the files to Chest (as in Norton)... Better if you can clean the file...

Sorry I went overboard on this subject.  Avast seems so promising, yet
it's not documented well enough for those of us who are novice computer users.  Maybe the Professional Edition is better in that regard?
Any advice and/or guidance is appreciated.   Happy Holidays everyone!
-Bert Turner BATurner@fhtm.us www.rewardyourfamily.com CHICAGOLAND

Bert, Professional Edition has the same help files of the Home one. You can see more informations at the FAQ on-line (http://www.avast.com/i_kat_81.html) but, if you want my advice, the forums are the best place for anything you need  ;D

See, 5 minutes after you post, Walker come to help you...
The best things in life are free.

Offline Bert

  • Newbie
  • *
  • Posts: 19
Thankyou Evangelist Walker!
« Reply #3 on: December 10, 2003, 02:29:56 AM »
The speediness of your response took my breath away! :o

I've been toying around with some of the settings and am
getting the feel for how the product works overall.  It's just
knowing what choices to select that's difficult to comprehend.
No doubt, the answer lies here in this wonderful forum someplace.
Thankyou for your kind response Walker!  

In appreciation,

Bert

Walker

  • Guest
Re:Is There an Avast User Manual Someplace Online?
« Reply #4 on: December 10, 2003, 02:32:35 AM »
Bert,

DO continue to ask question here.. .. it is a really good/freindly forum.

Technical is one of the Avast guru's.

Good luck,
W.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67250
Re:Thankyou Evangelist Walker!
« Reply #5 on: December 10, 2003, 02:39:28 AM »
It's just knowing what choices to select that's difficult to comprehend.
No doubt, the answer lies here in this wonderful forum someplace.
Bert

Bert, what choices do you need help? Scanning? Setting?
Anyway, if you have avast!, all choices guide you to happiness  ;D
The best things in life are free.

Offline Bert

  • Newbie
  • *
  • Posts: 19
Here are The Two Troublesome Areas.
« Reply #6 on: December 10, 2003, 03:16:53 AM »
Thanks in advance for your help, Technical.

In the Internet Mail Protection service, the Advanced Tab
has a Silent Mode (which is what I prefer) where one can
choose "YES" or "NO".    Can you tell me what YES will do
and NO will do, if a Virus is encountered in an E-mail?

Also, every day Avast finds infected files in an Avast Temp
directory.  I just move them to the chest, but the chest is
getting pretty full of them now.  Should I simply delete them?
How can I configure the scanner to move infections to the
chest automatically, if they can't be repaired automatically?
(That's the procedure I used with Norton's AV)  Once again,
the instructions only refer to "Yes" and "No" choices.
Here are two examples of the infected files in the Chest:

C:\Windows\Temp\_avast4_\unp10082
C:\Docume~1\Locals\Temp\_avast4_\unp29713\patch.exe  (UPX)

Why are only the AVast files in Temp directories being attacked
by the DUMAR32 virus on a daily basis?

Thanks again 4 your help Technical Guru and Advisor.

-Bert Turner

Offline Culpeper

  • Avast Evangelist
  • Advanced Poster
  • ***
  • Posts: 1187
Re:Is There an Avast User Manual Someplace Online?
« Reply #7 on: December 10, 2003, 05:09:28 AM »
I've recently discovered the help files for the program.  Some have gone as far as calling them The Culpeper Files ;D

Welcome to the family.
The wind in the wires made a tattletale sound
And a wave broke over the railing
And every man knew, as the Captain did, too,
T'was the witch of November come stealing.

Offline Bert

  • Newbie
  • *
  • Posts: 19
Re:Is There an Avast User Manual Someplace Online?
« Reply #8 on: December 10, 2003, 05:59:46 AM »
Thankyou for the WELCOME, Mr./Ms. Culpepper.
You neglected to say WHERE the Help File is
located though.  

Since they're named after you, do we need a
password that you provide?

Bert

Offline Culpeper

  • Avast Evangelist
  • Advanced Poster
  • ***
  • Posts: 1187
Re:Is There an Avast User Manual Someplace Online?
« Reply #9 on: December 10, 2003, 06:06:26 AM »
It is a "very unofficial" name for the help files but they can be located by right clicking on the scan splash screen or skin and selecting help from the menu or pressing the F1 key.  I'm not very good with instructions.  In other words, right clicking on the scan skin image or pressing the F1 key once the scan skin image is visible will take you to the help files.  Avast is unique with it's interface operation.

I would like to see a link to the help files by right clicking on the avast ball though.  hint hint.
« Last Edit: December 10, 2003, 06:12:20 AM by Culpeper »
The wind in the wires made a tattletale sound
And a wave broke over the railing
And every man knew, as the Captain did, too,
T'was the witch of November come stealing.

Offline vojtech

  • Avast team
  • Advanced Poster
  • *
  • Posts: 939
    • ALWIL Software
Re:Is There an Avast User Manual Someplace Online?
« Reply #10 on: December 10, 2003, 10:52:45 AM »
The 'Silent mode' in the 'Internet Mail' was not meant to provide automatic actions with viruses. It's just the way to suppress every possible dialog box that might get displayed (e.g. on a server). The automatic virus action feature is available in the Pro version (even the conditional types: action1, if unsuccessful then action2 ...). However if you use the Silent mode, the behavior is: YES -> no action (keeps the mail infected), NO -> move to chest.

Viruses in _avast4_ folder: it seems to be a bug in avast's unpacker, I believe it's under research.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67250
Re:Here are The Two Troublesome Areas.
« Reply #11 on: December 10, 2003, 12:53:31 PM »
Thanks in advance for your help, Technical.

In the Internet Mail Protection service, the Advanced Tab
has a Silent Mode (which is what I prefer) where one can
choose "YES" or "NO".    Can you tell me what YES will do
and NO will do, if a Virus is encountered in an E-mail?

Also, every day Avast finds infected files in an Avast Temp
directory.  I just move them to the chest, but the chest is
getting pretty full of them now.  Should I simply delete them?
How can I configure the scanner to move infections to the
chest automatically, if they can't be repaired automatically?
(That's the procedure I used with Norton's AV)  Once again,
the instructions only refer to "Yes" and "No" choices.
Here are two examples of the infected files in the Chest:

C:\Windows\Temp\_avast4_\unp10082
C:\Docume~1\Locals\Temp\_avast4_\unp29713\patch.exe  (UPX)

Why are only the AVast files in Temp directories being attacked
by the DUMAR32 virus on a daily basis?

Thanks again 4 your help Technical Guru and Advisor.

-Bert Turner


Bert, in this forum there is only one 'guru'. His name is Vlk  ;D The others, like us, are just beginners  ;)
I think vojtech has answered your questions. The automatic procedure is available only in the Pro version. But, manually, you can do the same (identical protection) in Home version. The 'self-infected' files of avast! are, of course, a bug but I thought this was corrected in the last major update  :'(
The best things in life are free.

Walker

  • Guest
Re:Here are The Two Troublesome Areas.
« Reply #12 on: December 10, 2003, 01:59:55 PM »
Bert, in this forum there is only one 'guru'. His name is Vlk  ;D

Perhaps you could be the 'Helpful Wizard' then Tech   ;)

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67250
Re:Here are The Two Troublesome Areas.
« Reply #13 on: December 10, 2003, 08:36:41 PM »
Bert, in this forum there is only one 'guru'. His name is Vlk  ;D

Perhaps you could be the 'Helpful Wizard' then Tech   ;)

Very kind from you... I'm just thinking how it was a wizard cloak over me  8)
The best things in life are free.