Author Topic: Bought Clean-up does not clean up  (Read 3040 times)

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Offline jhona107

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Bought Clean-up does not clean up
« on: January 05, 2017, 04:05:20 AM »
Purchased the Clean-up aspect of Avast today, money was spent, was sent activation code, entered it, yet when I scan, Performance issues keeps coming up. I hit "resolve" and I have done this 4 times to no avail. Using windows 10, but it won't clean. How do I get my money back? I would rather buy CCleaner!
Please advise, thanks Jhona

Offline Asyn

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Re: Bought Clean-up does not clean up
« Reply #1 on: January 05, 2017, 08:19:18 AM »
1. Purchased the Clean-up aspect of Avast today, money was spent, was sent activation code, entered it, yet when I scan, Performance issues keeps coming up. I hit "resolve" and I have done this 4 times to no avail. Using windows 10, but it won't clean.
2. How do I get my money back?
1. Did you read the FAQ: https://www.avast.com/faq.php?article=AVKB211
2. https://www.avast.com/faq.php?article=AVKB24#idt_0430
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.683] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mgraff93

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Re: Bought Clean-up does not clean up
« Reply #2 on: February 04, 2017, 11:54:19 AM »
I bought Avast Premier which includes Cleanup. I had a virus which forced me to do a system restore, but it also wiped out my Avast subscription info. Now I'm reduced to using Free Avast and evry tiime I try to use Cleanup, it tries to sell me another subscription that I already paid for.

My account has no memory of the subscription I bought and it tries to sell me more shit.
I am now fed up with Avast and I'll dump it as soon as my subscription ends.

Offline Eddy

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Re: Bought Clean-up does not clean up
« Reply #3 on: February 04, 2017, 12:23:38 PM »
The av versions of avast only come with a demo of CleanUp.
It will only scan, not cleaning up anything unless you get a license for it.

As for the av, download the license file through your avast account and use it.

Offline CEREAL KILLER

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Re: Bought Clean-up does not clean up
« Reply #4 on: February 08, 2017, 04:17:07 PM »
J'ai payé, j'ai enregistré mais mon cleaner beugue au step 1 quatre fois. Avec un message " un problème est survenu, veuillez patientez et réessayer "
I pay, I register but my cleaner stop at step 1 four times with a message " there a probleme, be patient and try again "

Offline Asyn

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Re: Bought Clean-up does not clean up
« Reply #5 on: February 09, 2017, 07:53:56 AM »
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.683] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0