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Author Topic: SafeZone Suddenly Won't Open  (Read 6268 times)

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SafeZone Suddenly Won't Open
« on: January 05, 2017, 11:49:53 PM »
After a reboot, I tried to open the SafeZone Web Browser and received the following error message:

Can't open user profile directory, because you lack sufficient privileges.
You might want to contact the administrator of this machine.

I am the administrator of this machine, and no privileges settings have been changed (not on purpose, at least).  How do I fix this?  Thanks!
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Offline Asyn

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Re: SafeZone Suddenly Won't Open
« Reply #1 on: January 06, 2017, 08:50:56 AM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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  • Guest
Re: SafeZone Suddenly Won't Open
« Reply #2 on: January 06, 2017, 11:24:21 AM »
I just tried this, but I still get the same error message.
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Offline Asyn

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Re: SafeZone Suddenly Won't Open
« Reply #3 on: January 06, 2017, 12:50:24 PM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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  • Guest
Re: SafeZone Suddenly Won't Open
« Reply #4 on: January 06, 2017, 01:44:24 PM »
- Which Avast..?  Premier
- Which version..?   12.3.2280 (Build 12.3.3154.23)
- OS..? (32/64 Bit..? - which SP/Build..?)  Windows 10 64 Bit
- Other security related software installed..?   None
- Which AV(s) did you use before Avast..?   None
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Offline Asyn

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Re: SafeZone Suddenly Won't Open
« Reply #5 on: January 06, 2017, 01:48:25 PM »
Hi, is your W10 up to date..!? (Version 1607)
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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  • Guest
Re: SafeZone Suddenly Won't Open
« Reply #6 on: January 06, 2017, 01:52:20 PM »
Yes, that update was successfully installed on December 15th.
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Offline Asyn

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Re: SafeZone Suddenly Won't Open
« Reply #7 on: January 06, 2017, 01:54:54 PM »
OK, let's try a clean reinstall...

1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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  • Guest
Re: SafeZone Suddenly Won't Open
« Reply #8 on: January 06, 2017, 08:13:18 PM »
It looks like that worked, but now I've lost all of my bookmarks.
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Offline Asyn

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Re: SafeZone Suddenly Won't Open
« Reply #9 on: January 07, 2017, 07:59:40 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ondrejz

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Re: SafeZone Suddenly Won't Open
« Reply #10 on: January 19, 2017, 11:46:06 AM »
In case it happens again, please do not run SZB under administrator (I mean UAC elevation).. Start the browser normally using icon on the desktop..

Also make sure you do not start the SZB from app which is running under admin.

thx
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