Author Topic: internet connection keeps shutting down  (Read 4006 times)

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internet connection keeps shutting down
« on: January 18, 2017, 10:56:18 AM »
I recently bought Avast Premier and since then the network name suddenly changed to Concepts ICT Holding B.V. and the connection keeps shutting down. The only thing I changed in the router are the password and the region (was United States, so I changed it to Netherlands which is where I live). What is going on and how can I fix it ?

Offline Eddy

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Re: internet connection keeps shutting down
« Reply #1 on: January 18, 2017, 11:37:28 AM »
http://www.telewiki.nl/Concepts_ICT_Holding_BV

Without information it is not possible to tell what is happening or why.
What OS/SP ?
What exact avast version ?
How do you connect ? (wired, wifi)
What are the firewall settings ?
etc.

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Re: internet connection keeps shutting down
« Reply #2 on: January 19, 2017, 10:25:40 PM »
Windows 7 Home Premium
Avast Premier 12.3.2280 (build 12.3.3154.23)
Connected via wifi
Which Firewall settings do you need ?
I've made screenshots but can't put them in this message.
« Last Edit: January 19, 2017, 10:35:30 PM by Hans99 »

Offline Eddy

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Re: internet connection keeps shutting down
« Reply #3 on: January 19, 2017, 10:56:42 PM »
Click on "attachments and other options"

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Re: internet connection keeps shutting down
« Reply #4 on: January 20, 2017, 12:22:48 AM »
See attachments

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Re: internet connection keeps shutting down
« Reply #5 on: January 20, 2017, 12:23:29 AM »
Part 2

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Re: internet connection keeps shutting down
« Reply #6 on: January 20, 2017, 12:24:13 AM »
Part 3

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Re: internet connection keeps shutting down
« Reply #7 on: January 20, 2017, 12:24:34 AM »
Final part

Offline Eddy

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Re: internet connection keeps shutting down
« Reply #8 on: January 20, 2017, 12:32:43 AM »
I did ask for the firewall settings and non of the images are showing them :(

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Re: internet connection keeps shutting down
« Reply #9 on: January 20, 2017, 12:33:58 AM »
I'm sorry, I'm quite new at this. Where do I find the info you want ?

Offline Eddy

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Re: internet connection keeps shutting down
« Reply #10 on: January 20, 2017, 12:40:11 AM »
In the settings for the avast firewall ofcourse.

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Re: internet connection keeps shutting down
« Reply #11 on: January 20, 2017, 12:51:03 AM »
Again sorry for my newbie actions

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Re: internet connection keeps shutting down
« Reply #12 on: January 20, 2017, 12:52:56 AM »
...

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Re: internet connection keeps shutting down
« Reply #13 on: January 21, 2017, 03:05:07 PM »
Let me add to this that me and my wife's mobile phones are connected to the wifi but can't get any websites or apps to show internet content. That and the above mentioned problems all started after installing and activating Avast Premier.

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Re: internet connection keeps shutting down
« Reply #14 on: January 23, 2017, 05:07:20 PM »
OK, so I stopped using Avast and asked for a refund.