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Author Topic: Cant submit a billing case. Got no order ID  (Read 2396 times)

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Offline snq

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Cant submit a billing case. Got no order ID
« on: January 18, 2017, 09:26:45 PM »
Just bought Avast premier 3-pc. from digital river but did not receive any order ID, and no licence. So cant submit a billing case since I  do not have an order ID. But my bank have drawn the money. Maybe I miss-typed the e mail address. What to do ? 
« Last Edit: January 18, 2017, 09:30:35 PM by snq »
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Offline Eddy

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Re: Cant submit a billing case. Got no order ID
« Reply #1 on: January 18, 2017, 09:35:01 PM »
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Offline snq

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Re: Cant submit a billing case. Got no order ID
« Reply #2 on: January 18, 2017, 10:18:32 PM »
Yes I have tried, the problem is that you have to type in a order ID to submit that I do not have. you cant not send it away unless. :-\
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Offline Eddy

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Re: Cant submit a billing case. Got no order ID
« Reply #3 on: January 19, 2017, 12:18:50 AM »
No, you don't have to provide a order ID or anything like that.
https://support.avast.com/support/tickets/new?form=3

And her we see another PEBKAC :(
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