Author Topic: two charges to my credit card!  (Read 2146 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
two charges to my credit card!
« on: January 19, 2017, 01:14:38 AM »
 >:( >:(
I've just been charged twice on my credit card for renewals. 
Last year I got a special deal for $19.99 for basic coverage over the free version Avast (reg price $29.99), to use on my laptop with Windows 7 Pro.
Then, in Dec I purchased a new laptop, with Windows 10, and decided to upgrade to Internet Security, for $49.99, with auto-renew.

Currently on my old laptop is the latest free version of Avast.

But my card was charged $19.99 and then another $49.99.

I'm guessing I can only use the product on one laptop, so I'm reserving the IS for  my new laptop with Windows 10.  But if I'm being charged another 20 bucks for my old laptop, I expect to have a product to use on it other than the free version. Otherwise, you owe me a refund.

I will also be cancelling auto-renew so that I never have to face extra charges on my card again.  This isn't the first time I've had to do battle with you guys over charges made to my card, and no product received.

Sky

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 86941
  • No support PMs thanks
Re: two charges to my credit card!
« Reply #1 on: January 19, 2017, 01:43:05 AM »
Essentially you still have two subscriptions.

You could have installed avast Pro on the new laptop (if it still had time left on the license) and then waited for an offer to upgrade to Premier. That should have left you with the one subscription for avast Premier.

Use the Support Ticket Refund - https://support.avast.com/support/tickets/new?form=2

Also see
- Auto Payment Renew - Disabling Automatic Renewal service for Avast products https://www.avast.com/faq.php?article=AVKB126#artTitle.

Disabling Automatic Renewal service for Avast products purchased via Nexway https://www.avast.com/en-us/FAQ/AVKB136. You could also check to see if your Order number can be found at https://store.avast.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=avast.
« Last Edit: January 19, 2017, 01:45:04 AM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security