Author Topic: RE: It's been 6 days...?  (Read 983 times)

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RE: It's been 6 days...?
« on: January 26, 2017, 02:55:46 PM »
Hi All, It's been 6 days since I sent a request to cancel my order. I cant seem to find my way back to Customer Care. I'd really like this account canceled and a refund sent my way. What do I do next? Who should I call or email? thank you

Offline CraigB

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Re: RE: It's been 6 days...?
« Reply #1 on: January 26, 2017, 02:57:19 PM »
Post your ticket number here and we'll report it for an Avast member to deal with.

Offline Eddy

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Re: RE: It's been 6 days...?
« Reply #2 on: January 26, 2017, 02:57:37 PM »
avast is handling tickets in 1-5 business days.
Just have patience.

Offline DavidR

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Re: RE: It's been 6 days...?
« Reply #3 on: January 26, 2017, 03:16:28 PM »
What was your support ticket ID ?
I'm presuming that is what you used for your request ?

What account is it that you are talking about (e.g. what avast product) ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security