Author Topic: RE: It's been 6 days...?  (Read 1249 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
RE: It's been 6 days...?
« on: January 26, 2017, 02:55:46 PM »
Hi All, It's been 6 days since I sent a request to cancel my order. I cant seem to find my way back to Customer Care. I'd really like this account canceled and a refund sent my way. What do I do next? Who should I call or email? thank you

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11239
  • No support PM's thanks
Re: RE: It's been 6 days...?
« Reply #1 on: January 26, 2017, 02:57:19 PM »
Post your ticket number here and we'll report it for an Avast member to deal with.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31080
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: RE: It's been 6 days...?
« Reply #2 on: January 26, 2017, 02:57:37 PM »
avast is handling tickets in 1-5 business days.
Just have patience.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88900
  • No support PMs thanks
Re: RE: It's been 6 days...?
« Reply #3 on: January 26, 2017, 03:16:28 PM »
What was your support ticket ID ?
I'm presuming that is what you used for your request ?

What account is it that you are talking about (e.g. what avast product) ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security