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Author Topic: Problem with Outlook 2013  (Read 4150 times)

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Problem with Outlook 2013
« on: January 28, 2017, 09:51:00 AM »
Hello
Whenever i try to send/receive email from my Outlook i see and hear the attached virus message. If i disable the shields to get this email and delete it i never get it. This is frustrating cause i hear it whenever Outlook checks for messages on the background. I don't want to disable the popups and sounds of Avast just for this. Is there a way around?
« Last Edit: January 28, 2017, 09:54:20 AM by Xmeas »
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Offline Pondus

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Re: Problem with Outlook 2013
« Reply #1 on: January 28, 2017, 10:10:43 AM »
Is this on your Yahoo account?

access your mail account from webmail and delete the mail there / empty trash folder,  then in your mail client

« Last Edit: January 28, 2017, 10:14:39 AM by Pondus »
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Re: Problem with Outlook 2013
« Reply #2 on: January 28, 2017, 10:59:08 AM »
No this happens on outlook. It's not a yahoo account. Should i connect to webmail and try to see if it's there? My trash folder is empty.
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Offline Pondus

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Re: Problem with Outlook 2013
« Reply #3 on: January 28, 2017, 11:13:52 AM »
Quote
Should i connect to webmail and try to see if it's there?
Yes

Quote
My trash folder is empty.
I mean trash folders in outlook / webmail, make sure you empty those after deleting mail

« Last Edit: January 28, 2017, 11:48:44 AM by Pondus »
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Re: Problem with Outlook 2013
« Reply #4 on: January 28, 2017, 12:42:48 PM »
Ok i'll try this. Thank you
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Re: Problem with Outlook 2013
« Reply #5 on: January 30, 2017, 12:58:13 PM »
Hello

I logged in my webmail and i can't find this email. I have checked on inobx,spam and trash but nothing found. What can i do? I still get this message whenever i send/receive.
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Offline Pondus

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Re: Problem with Outlook 2013
« Reply #6 on: January 30, 2017, 04:50:11 PM »
Turn off avast mail shield, reboot computer, turn on avast mail shield

Any change?

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Re: Problem with Outlook 2013
« Reply #7 on: January 31, 2017, 07:28:20 AM »
No change at all. Still getting this message.
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Offline Milos

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Re: Problem with Outlook 2013
« Reply #8 on: January 31, 2017, 09:17:46 AM »
Hello,
can you generate and submit Support package and mention the ID of package here to see what and where was detected?

Milos
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Re: Problem with Outlook 2013
« Reply #9 on: January 31, 2017, 11:08:25 AM »
Can you be more specific? How can i generate the support package? Where i find the id?
I submit the image
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Offline Asyn

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Re: Problem with Outlook 2013
« Reply #10 on: January 31, 2017, 11:10:08 AM »
Quote from: Xmeas on January 31, 2017, 11:08:25 AM
Can you be more specific? How can i generate the support package? Where i find the id?
Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Problem with Outlook 2013
« Reply #11 on: January 31, 2017, 01:05:58 PM »
I have used this tool. It says it has succesfully uploaded to avast server with ftp. I uploaded the report here too https://www.wetransfer.com/downloads/6311f0697156a07902e752e7c6a0677920170131120220/980c59f1c40c3fbbc29166714479066c20170131120220/1f9e3e

Name of file : 20170131_1144_9WLBI_1873340050
« Last Edit: January 31, 2017, 01:10:43 PM by Xmeas »
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Offline Milos

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Re: Problem with Outlook 2013
« Reply #12 on: January 31, 2017, 01:55:05 PM »
Hello,
thanks for the support package. Try to search in all emails (I hope that your webmail has such feature) where "From" is "alliancebank.org.ua" or subject containing "Payment Process".

Milos
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Re: Problem with Outlook 2013
« Reply #13 on: February 02, 2017, 07:21:12 AM »
Hello
Thank you for the help. I found the email and deleted. Case closed!
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Offline Milos

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Re: Problem with Outlook 2013
« Reply #14 on: February 02, 2017, 08:51:54 AM »
Hello,
great. Glad to hear that the problem is solved

Milos
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