Author Topic: Cannot install Avast  (Read 1557 times)

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Cannot install Avast
« on: February 06, 2017, 05:54:46 AM »
I keep getting this error message everytime I try to install Avast both online and offline.  I have multiple liscences so there should not be a problem.  The following is the error:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   instup.exe
  Application Version:   12.3.3154.0
  Application Timestamp:   57b5c15d
  Fault Module Name:   instup.exe
  Fault Module Version:   12.3.3154.0
  Fault Module Timestamp:   57b5c15d
  Exception Code:   40000015
  Exception Offset:   000802d4
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   4105

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Can someone please help me figure out why this is happening?

Offline Eddy

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Re: Cannot install Avast
« Reply #1 on: February 06, 2017, 12:26:14 PM »
Without more information there is not much we can say about it.

What OS/SP ?
What exact versions of avast are you trying to install ?
Is there any other security (related) software installed ? (or was there)
etc.

Offline Para-Noid

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Re: Cannot install Avast
« Reply #2 on: February 06, 2017, 05:58:28 PM »
It's a Win7. And the OP is trying to install avast v12.3.3154.
What other security software do you have now or ever had?
If uninstalled, how was it removed?
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline bob3160

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Re: Cannot install Avast
« Reply #3 on: February 06, 2017, 07:03:36 PM »
See if this gives you the information you need to fix your problems:
How to Successfully Install Avast http://goo.gl/VLXde
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Cannot install Avast
« Reply #4 on: February 06, 2017, 09:07:12 PM »
The only other security related software installed is defender and cyberghost vpn.