Author Topic: Refund?  (Read 5538 times)

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Offline neosimultanic

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Refund?
« on: February 01, 2017, 06:22:58 PM »
Alright, I don't know if this is the right place for it, but here's the situation.
My computer, on which I've now recieved, today, a renewed license, has been out of use for at least half a year now.
I had simply forgotten to cancel the renewal in time, but now I would definitely like my money back, because my computer is busted and there is absolutely no reason I need to have an internet security that I can't use.

I'd hate to have 49,99€ go up in smoke for nothing. I haven't really been using it anyway. I haven't even activated it, since the computer it's supposed to be licensed for hasn't been on for at least 6 months.

So is it possible for me to get a refund still?
I hope it is.

I'm truly sorry if this is completely the wrong place for this but I didn't know what else to do and having forgotten to cancel the renewal just pisses me off so damn much, right now.

Offline bob3160

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Re: Refund?
« Reply #1 on: February 01, 2017, 06:29:45 PM »
https://support.avast.com/support/tickets/new?form=2
It can take up to 5 business days for a reply so be patient.
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Offline Eddy

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Re: Refund?
« Reply #2 on: February 01, 2017, 06:32:33 PM »
Avast has a 30 day refund policy.
It is clear you did not asked for a refund within this period.

You can use the license for the remaining time on a new system if you want.

Offline bob3160

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Re: Refund?
« Reply #3 on: February 01, 2017, 06:34:03 PM »
Avast has a 30 day refund policy.
It is clear you did not asked for a refund within this period.

You can use the license for the remaining time on a new system if you want.
Eddy, the renewal occurred today.
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Offline Eddy

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Re: Refund?
« Reply #4 on: February 01, 2017, 06:36:19 PM »
No, the computer returned today.
Looks you missed the part where the op says "has been out of use for at least half a year now."

Offline neosimultanic

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Re: Refund?
« Reply #5 on: February 01, 2017, 06:49:22 PM »
Oh no, I mean it's still out of use.
I didn't use the new license, I just went to my Avast account on my work laptop and cancelled the renewal for next time, but the renewal happened today. As in I got the email saying "The renewal of your subscription was successful" or whatever the english equivalent is.

So can I still get a refund from it, through that link you gave me?

If so, I should have 30 days anyway so no problem. Unless I misunderstood.

Offline Eddy

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Re: Refund?
« Reply #6 on: February 01, 2017, 06:50:53 PM »
Yes, you still are entitled for a refund.
Submit the ticket and have patience.
avast will handle it.

Offline neosimultanic

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Re: Refund?
« Reply #7 on: February 01, 2017, 07:05:10 PM »
Alright, thank you!

I feel dumb for having to ask, but do I put my home address to the "billing address" section when asking for the refund, or do I put something else, like my email address?

Offline DavidR

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Re: Refund?
« Reply #8 on: February 01, 2017, 07:30:10 PM »
Alright, thank you!

I feel dumb for having to ask, but do I put my home address to the "billing address" section when asking for the refund, or do I put something else, like my email address?

I would put the email address anyway (in the more information box), so they could contact you if they need to.

I believe the billing address may be used to confirm/find the order to process it.
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Offline Eddy

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Re: Refund?
« Reply #9 on: February 01, 2017, 07:42:54 PM »
If the email address hasn't changed, avast will know it by looking at the order details/ID.

Offline DavidR

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Re: Refund?
« Reply #10 on: February 01, 2017, 09:02:00 PM »
If the email address hasn't changed, avast will know it by looking at the order details/ID.

We don't know that and it doesn't hurt to give it.
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Offline moroni

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Re: Refund?
« Reply #11 on: February 02, 2017, 07:32:09 AM »
If the email address hasn't changed we can find the license using it (it is our preferred method to identify a customer), but we still ask for the billing address as oftentimes we get refund requests from customers that don't remember which email address they used when purchasing the license, so we need to match the customer's name and billing address :)

Offline Lori16

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Re: Refund?
« Reply #12 on: February 14, 2017, 12:57:34 AM »
I'm having problems getting a refund too. I forgot to cancel the auto-renewal and avast debited my account for $89.99 on Friday Feb 10th for the renewal which begins on Feb 20th. I called to cancel and get a refund and was told it would cost me $120.00 for the technician to cancel and refund my money!!! WTF?  My bank account is already overdrafted because of the renewal and they want more money??? How can I get  my $89.99 back?

Offline DavidR

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Re: Refund?
« Reply #13 on: February 14, 2017, 01:36:57 AM »
I'm having problems getting a refund too. I forgot to cancel the auto-renewal and avast debited my account for $89.99 on Friday Feb 10th for the renewal which begins on Feb 20th. I called to cancel and get a refund and was told it would cost me $120.00 for the technician to cancel and refund my money!!! WTF?  My bank account is already overdrafted because of the renewal and they want more money??? How can I get  my $89.99 back?

Calling just gets you 3rd party support and they really can't deal with payments/refunds as they haven't got access to the information.

It should cost you nothing - Use the support ticket system and create a ticket. The link to do that is in Reply #1 above.
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Offline selini50

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Re: Refund?
« Reply #14 on: February 14, 2017, 09:30:23 AM »
I dont believe my initial sign up had an automatic renewal, and its kind of embarrassing when they take the money out of someone elses account when they decide to auto renew on a computer that no longer exists.