Author Topic: Verified URL -> False Positive -> Reported -> Still blocking site!  (Read 3725 times)

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Guys,

I have read the forum for almost every way of detecting if my Wprdpress site has threats:
https://www.virustotal.com/en/url/1ce69db5bba920b142e0738cfe0a0de17802218b1b1ae3224d3fa0947487352c/analysis/
https://sitecheck.sucuri.net/results/languagemagazine.com

I have also check if there is any domain blacklisted at my hosting IP:
http://www.urlvoid.com/ip/205.186.175.97/

Only site that detects something is Qutterra and is related to Visual Composer addon:
Too low entropy detected in string [[' td-md-is-android td-md-is-os-x td-md-is-chrome td-md-is-firefox td-md-is-android td-md-is-os-x td-m']]

Then I started reporting on Wed Feb 1st, 2017, url as false positive to Avast. Best reply I had is they are escalating to lab. However, this is taking a lot of time and my site's reputation among people using avast is trashed.


I will appreciate your suggestions to fix this ASAP. BTW disabling Visual Composer is not an option.

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0


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Re: Verified URL -> False Positive -> Reported -> Still blocking site!
« Reply #3 on: February 04, 2017, 07:14:03 PM »
Eddy I appreciate your assistance since it pointed me to updating jquery based on insecurity.today  check.

However, that's it.

Asyn check using zscaler.com says my site is ok. I've already reported the false positive url many times during last 4 days.
Quttera 66 issues are all the same: false positive. I mentioned that in the first post.

Avast still finds false positive threats at the site and does not allow visiting it!


Offline Asyn

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Re: Verified URL -> False Positive -> Reported -> Still blocking site!
« Reply #4 on: February 04, 2017, 07:20:14 PM »
Did you report it via the link in Reply #1..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Verified URL -> False Positive -> Reported -> Still blocking site!
« Reply #5 on: February 05, 2017, 02:20:37 AM »
Yes Asyn. I did report it using the url you mentioned, several times...

Offline Asyn

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Re: Verified URL -> False Positive -> Reported -> Still blocking site!
« Reply #6 on: February 05, 2017, 07:56:58 AM »
Yes Asyn. I did report it using the url you mentioned, several times...
OK, Pondus reported it for you.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

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Re: Verified URL -> False Positive -> Reported -> Still blocking site!
« Reply #7 on: February 05, 2017, 11:32:37 AM »
Hi, I just checked, the site has been unblocked.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lano

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Re: Verified URL -> False Positive -> Reported -> Still blocking site!
« Reply #8 on: February 05, 2017, 04:09:45 PM »
Hi, I just checked, the site has been unblocked.

Still blocked for me using avast beta 2285 with definitions 170205-0.

Offline DavidR

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Re: Verified URL -> False Positive -> Reported -> Still blocking site!
« Reply #9 on: February 05, 2017, 04:22:26 PM »
Hi, I just checked, the site has been unblocked.

Still blocked for me using avast beta 2285 with definitions 170205-0.

Snap, still blocked.

I have the current VPS and streaming updates appear to be fine also (last stream about 15 minutes ago).
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: Verified URL -> False Positive -> Reported -> Still blocking site!
« Reply #10 on: February 05, 2017, 05:42:56 PM »
Hi guys, yes, it's blocked again.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Verified URL -> False Positive -> Reported -> Still blocking site!
« Reply #11 on: February 05, 2017, 08:55:07 PM »
What can I do then?
You are right, it is unblocked for a few minutes then is blocked again!

I have 10 tickets and all of them have been escalated and there are no more news.

Offline Asyn

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Re: Verified URL -> False Positive -> Reported -> Still blocking site!
« Reply #12 on: February 05, 2017, 09:02:36 PM »
What can I do then?
You are right, it is unblocked for a few minutes then is blocked again!

I have 10 tickets and all of them have been escalated and there are no more news.
You should get a reply from vlab here on monday.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline HonzaZ

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Re: Verified URL -> False Positive -> Reported -> Still blocking site!
« Reply #13 on: February 06, 2017, 08:49:19 AM »
I have added languagemagazine[.]com to our cleanset; it will not be blocked again ;)

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Re: Verified URL -> False Positive -> Reported -> Still blocking site!
« Reply #14 on: February 07, 2017, 12:54:50 AM »
Thanks HonzaZ, is working this time.