Author Topic: I just purchased the Avast Pro Software, downloaded it and screen is black  (Read 740 times)

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Offline rizzio2

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Hi, After I paid for and downloaded the software it re-started my computer and it got to the point where it said preparing desktop, then my screen went black.  My computer is a desktop with Windows Vista 32 bit.  I tried calling support but I can't seem to get help unless I use the "simple fix" for $79.00.  Can someone please help me?  Thank you in advance!!!

Offline Eddy

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Re: I just purchased the Avast Pro Software, downloaded it and screen is black
« Reply #1 on: February 07, 2017, 08:38:36 PM »
- Make sure any pre(vious) installed av is completely removed
- Run avastclear in safemode > https://www.avast.com/uninstall-utility
- Install the latest avast version > https://forum.avast.com/index.php?topic=196445.0

See if that is solving the problem.

Offline rizzio2

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Re: I just purchased the Avast Pro Software, downloaded it and screen is black
« Reply #2 on: February 07, 2017, 09:13:08 PM »
Hi, I can not get an internet connection. Can I go into Programs and uninstall it there?

Offline Eddy

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Re: I just purchased the Avast Pro Software, downloaded it and screen is black
« Reply #3 on: February 07, 2017, 09:17:56 PM »
Quote
Hi, I can not get an internet connection
You must be a true magician.
Posting on the Internet without Internet ;D
Quote
Can I go into Programs and uninstall it there?
You can't if you can't boot the system in normal mode and/or can't get to the desktop.

Download avastclear on a working system (if needed) and transfer it to yours with help from a usb stick (or other portable media)

Offline rizzio2

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Re: I just purchased the Avast Pro Software, downloaded it and screen is black
« Reply #4 on: February 07, 2017, 09:35:23 PM »
Thanks, I needed a laugh right now.  :)  I wish I was a magician, that would solve all my problems. :)  I was in safe mode and tried to get online it says I'm connected, but I can't do anything.  I will use my laptop to get the Avastclear. Once I have it on the USB media can I transfer it to my desktop in safe mode?  You can probably tell I don't know anything about computers.  Thank you!!!

Offline Eddy

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Re: I just purchased the Avast Pro Software, downloaded it and screen is black
« Reply #5 on: February 07, 2017, 09:38:01 PM »
Yes, simply transfer it from to the system with the problem and run it.
After that, let's see if your system boots without a problem.

We take it from there.