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Author Topic: Connection Error (Msg)  (Read 15056 times)

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Connection Error (Msg)
« on: February 07, 2017, 02:39:22 PM »
Getting a connection error / Timeout expired.  Tried rebooting. License is valid.  Please help, I hate going thru support.
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Offline Eddy

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Re: Connection Error (Msg)
« Reply #1 on: February 07, 2017, 02:41:02 PM »
Try one of the other servers and see if one of them is working.
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Re: Connection Error (Msg)
« Reply #2 on: February 07, 2017, 02:49:29 PM »
Yes, I've tried that. No matter where I go, I get the same message.
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Offline Eddy

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Re: Connection Error (Msg)
« Reply #3 on: February 07, 2017, 02:53:17 PM »
Check the log file and see if it says anything about the reason why it is not working.
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Re: Connection Error (Msg)
« Reply #4 on: February 07, 2017, 02:58:34 PM »
Where might I find that?
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Re: Connection Error (Msg)
« Reply #5 on: February 07, 2017, 03:10:18 PM »
 :-\ I opened a support ticket.  This service has been difficult since the day I purchased it.
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Offline Eddy

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Re: Connection Error (Msg)
« Reply #6 on: February 07, 2017, 03:11:43 PM »
OK, now have some patience and wait for avast to respond.
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Re: Connection Error (Msg)
« Reply #7 on: February 07, 2017, 03:29:36 PM »
Did I detect a note of sarcasm there?   ;) Cause let me tell you,(IMHO) Avast Support is practically non-existent.  I've had tickets opened for weeks that only saw the light of day after I complained via twitter. I just didn't want to be a pain asking you a thousand questions.  I'm a newbie. But, I would LOVE your help.
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Offline Eddy

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Re: Connection Error (Msg)
« Reply #8 on: February 07, 2017, 03:35:04 PM »
Nothing is perfect as they say, but avast support is one of the best I've seen since Moroni is taking care of things there.
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Re: Connection Error (Msg)
« Reply #9 on: February 07, 2017, 04:00:31 PM »
I'm having the same problem.
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Re: Connection Error (Msg)
« Reply #10 on: February 07, 2017, 04:08:09 PM »
I too am having connections issues, tried every location listed in the drop down.  If someone can tell me where to locate the VPN log files on a Mac, I'd be very grateful.
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  • Guest
Re: Connection Error (Msg)
« Reply #11 on: February 07, 2017, 04:56:58 PM »
sudo launchctl list | grep avast
-   51   com.avast.secureline.update
-   0   com.avast.secureline.uninstall
248   0   com.avast.secureline.service
-   0   com.avast.secureline.init
-   0   com.avast.secureline.burger

Could not import service from caller: caller = otherbsd.323, service = com.avast.secureline.avastsecurelinehelper, error = 119: Service is disabled
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  • Guest
Re: Connection Error (Msg)
« Reply #12 on: February 07, 2017, 05:33:18 PM »
Same issue. Gone through all steps of changing access point, restart computer, checked router settings and finally uninstall/reinstall. Additionally, cannot review my activation code through avast online site, get error message (305) when trying to do this, so reentering that after reinstall isn't happening. Server issues on their end? Opened a ticket. They have gotten back to me reasonably fast in the past.
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Re: Connection Error (Msg)
« Reply #13 on: February 07, 2017, 05:38:11 PM »
Mine has stopped connecting today too, still working on my phone though???
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Re: Connection Error (Msg)
« Reply #14 on: February 07, 2017, 05:59:27 PM »
I'm having the same problem. Also, after deinstalling SecureLine I can't activate it anymore from the Avast application.
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