Connection Error (Msg)

[guyf.laurent]

Hello, I get the same problem, even after trying several servers and reinstalling

[Eddy]

Nothing we can do about it.
This is something for avast to solve.

[REDACTED]

Same here. Was working fine last night, this morning it won't connect. I have tried multiple locations and none will connect.

Restarted VPN = No change (won't work)
Restarted Computer = No Change (won't work).

Obviously since I am replying here I have an internet connection.

Submitted a help ticket but I agree, it is very difficult to get actual support from Avast and I too was hoping an answer was already present in the Forum but I am also fine with waiting for help. I can use an excuse to stay off my computer.

[krahulik]

Hello,
  we have unfortunately an outage of Mac version of SecureLine.

I deeply apologize for the inconvenience caused to you, we are intensively working on recovery of the service at this moment.

Martin

[REDACTED]

Looks like the issue has been fixed on Avast side. Now it works.

[krahulik]

Yes, the issue should be fixed by now.

Once again, I deeply apologize.

Martin

[REDACTED]

Try doing a full Avast scan, worked for me

[REDACTED]

Okay, I've been away for a bit but it appears to be working now. Judging from all the other post it must have been a problem on their end.  Hope everyone else is back up as well.
~Cheers

[REDACTED]

SecureLine did start working for me yesterday but it is not working again this morning.

Anyone else back to it not working?

[REDACTED]

SecureLine did start working for me yesterday but it is not working again this morning.

Anyone else back to it not working?

yep, I am having the exact same scenario....won't connect during the day, works a few hours in the evening, next day won't connect again...I really think it's something on their side.