17.1.2286 UI Failed to load. AV Service is not responding

[AZinOH]

What worked for me was first...uninstall using the Avast Removal Tool...reboot...then a fresh install of Avast.

[REDACTED]

That's what I did.  But the UI still doesn't work right after that install.

[Eddy]

Try the clean installed as I suggested and see if it solves the problem.

[REDACTED]

I did the 'clean' install after running the removal tool.  That what I said a few posts back, with info on what happened.

[Eddy]

That is not a clean install !

[REDACTED]

How much 'cleaner' does it get?

[Eddy]

See reply #13

[REDACTED]

- Remove all files/folders/registry entries from avast
- Reboot
- Install avast as it never ever was installed before

So am I to assume that the Avast removal tool does NOT "Remove all files/folders/registry entries from avast"?  Isn't that the point of the tool?

If not, that makes it nearly impossible to "Install avast as it never ever was installed before". 

[Eddy]

avastclear only removes some things (mainly some registry entries), but certainly not everything.
The claim from avast that it removes avast is false.

No, it is not nearly impossible to remove avast completely.
It is really simple to do so, it just requires "basic computer" knowledge.

[REDACTED]

Then I was misled/mistaken to believe that the tool would remove all traces.  If it does not, it certainly should.

And you are mistaken in believing that I do not have 'basic computer" knowledge. 

I can see that my help is not wanted here.  Good day, and good luck getting the problem(s) solved.

[Eddy]

I never said that you don't have "basic computer knowledge", but if you have to ask "how much cleaner does it get" you sure have proven not to have it.

[REDACTED]

Yes, excuse me for expecting that the uninstall tool would do its job.

And I'm sure Avast is proud to have you insulting people on their forums.

[REDACTED]

Avast has a utility that they claim does a clean removal of Avast from the user's system.  The file name is "avastclear.exe".

It seems to me that it is reasonable to expect that this tool removes all traces of Avast from the user's system.

It is NOT reasonable for a user to be forced to assume that it does not do so.

It is NOT reasonable to expect the user to manually continue removing traces of Avast from his/her system AFTER running the utility provided by Avast for that purpose.

This is not to say that one shouldn't be aware of what is being done to his/her system.  But it IS reasonable to assume that the utility is doing the job that its provider claims it is doing.

Eddy, I'm afraid you are not helping.  So far as I can tell, your attitude is the unreasonable one here.

[DavidR]

I have used the avastclear.exe uninstall tool on a number of occasions, generally when going form beta to regular version, etc.

I have never gone hunting for any remnants and that hasn't been an issue when I have used the uninstall utility. Essentially it is meant to be there if you have experienced a problem with the regular windows programs and features uninstall. But I do feel that it is better than just the windows uninstall.

[REDACTED]

Второй день не могу обновить бесплатный аваст до версии  17.1.2286. На ПК уже полтора года стоит Win 10 64 официальная с обновлениями. Аваст на шаге 2/3 пишет неизвестная ошибка. Не уверен, что правильно понял буржуйскую клинопись форума, но получается если как советуют здесь вычистить комп от аваста затем поставить с нуля, то он может и не стать, а ПК будет вообще без защиты, что не очень хорошо. Если это так, что все таки Вы посоветуете делать подождать исправлений пакета обновлений или чистить и ставить "с нуля" или пробовать что-то еще?
P.S. При необходимости я в состоянии  предоставить Вам любую техническую информацию как о железе ПК так и о програмном обеспечении.