Author Topic: How to self-authorization  (Read 1656 times)

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Offline Liangke

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How to self-authorization
« on: February 08, 2017, 03:58:33 AM »
I am avast password users, how can I self-authorization?
My device has been deleted in my account, because reinstall the system and other reasons. I read the official description and to explore their own, but little progress at all.

Offline Tomáš Hellebrand

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Re: How to self-authorization
« Reply #1 on: February 08, 2017, 08:57:11 AM »
Hi Liangke,

for self-authorization you need to find an email we sent to your email address when you turned on syncrhonization. The email has subject 'Your backup identity'. There is a link in that email that you need to click on. Then simply follow the instructions.

You can find more information here: https://www.avast.com/faq.php?article=AVKB255#idt_04
Tomas Hellebrand
Product owner of Avast Passwords

Offline Liangke

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Re: How to self-authorization
« Reply #2 on: February 08, 2017, 09:01:11 AM »
But I can't find this E-mail,could be re-issued once?

Offline Eddy

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Re: How to self-authorization
« Reply #3 on: February 08, 2017, 09:06:31 AM »
No, that is not possible.

If you had synchronization enabled, you can use that to retrieve the stored passwords.
If you didn't, you need to start from scratch.

https://www.avast.com/faq.php?article=AVKB254

Offline Liangke

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Re: How to self-authorization
« Reply #4 on: February 08, 2017, 09:16:38 AM »
Could I delete my data and regain access?

Offline Eddy

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Re: How to self-authorization
« Reply #5 on: February 08, 2017, 09:18:28 AM »
As you reinstalled Windows, the data is already gone unless you had synchronization enabled.

Offline Liangke

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Re: How to self-authorization
« Reply #6 on: February 08, 2017, 09:21:28 AM »
I want to restore synchronization feature, but I don't have authorization.

Offline Eddy

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Re: How to self-authorization
« Reply #7 on: February 08, 2017, 09:23:27 AM »
If synchronization was enabled, place the system in the existing group and it will retrieve all the stored passwords.

Offline Tomáš Hellebrand

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Re: How to self-authorization
« Reply #8 on: February 08, 2017, 01:51:29 PM »
Hi Liangke,

send me a private message with your email that you use to log in to Avast Account. I will check that.
Tomas Hellebrand
Product owner of Avast Passwords

Offline kevin.aerts

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Re: How to self-authorization
« Reply #9 on: October 09, 2017, 11:57:27 PM »
Dear Tomas,

I have a similar issue. I used to have my Avast Passwords synchronized. But I forgot my master password. I want to start using Avast Passwords again but am unable to synchronize my new Vault because the old still exists. How can I get either access to the synchronized old vault (do not remember the initial master password) or delete the old vault so I can start over?
Will send you this in private message aswell.

Kind regards,
Kevin

Offline Martin Kvetko

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Re: How to self-authorization
« Reply #10 on: October 11, 2017, 06:11:24 PM »
If you don't remember your master password then there is not chance to get into vault

To resolve your state you need to delete passwords storage manually i will provide you instructions via private message.

Offline Jed1

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Re: How to self-authorization
« Reply #11 on: November 10, 2017, 09:42:54 PM »
Hi I had to reinstall passwords on both my Android and my PC and I now have two devices that need authorising , however these were the only two devices I had it set up on . I have never received an email  'Your backup identity' .

Please let me know what I need to do to restore my passwords to these two instances.

Thanks

John