Author Topic: Windows XP, Excel 2003 sharing violation  (Read 4956 times)

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Offline brett45

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Windows XP, Excel 2003 sharing violation
« on: February 08, 2017, 10:59:52 AM »
As per the title Im using Windows XP with latest version of Avast Free 17.1.2286 upgraded from 12.3.2280.  Since the upgrade I have been having trouble with Excel 2003.  When trying to save I get a sharing violation error.  This did not happen with version 12.3.2280.  From browsing the intenet I understand that some anti-virus programs can cause this.

I have uninstalled Avast Free 17 and the problem is resolved but obviously I am left without any anti-virus protection!

I also have 2 Windows 10 PC's running Avast Free 17.1.2286 but do not get this error.

I need anti-virus protection and would require offline installer for version 12.3.2280.  I also see this has been requested on this forum as some people are having problems and need to downgrade.

Your help would be greatly appreciated.

Offline Eddy

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Re: Windows XP, Excel 2003 sharing violation
« Reply #1 on: February 08, 2017, 11:08:27 AM »
Solving the problems seems to me a much better way to go.

What exact OS/SP ? (32 or 64 bit?)
What part of avast (shield?) is causing the problem ?
What is giving the error ?
What is the exact error ? (screenshot)

Offline brett45

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Re: Windows XP, Excel 2003 sharing violation
« Reply #2 on: February 08, 2017, 12:28:22 PM »
Answers to your questions:-

Windows XP SP3 32 Bit (Media Centre Edition V2002 & Home Edition)
Avast Free V17.1.2286 File System Shield (when this is disabled only on XP PC's I do not get the error).
Microsoft Office 2003 (11.8404.8405) SP3.
I have since discovered the error only occurs when an Excel file, which is stored on another computer, is saved through the network.  ie. Start Excel on PC1 (XP) and open xml file stored on PC2 (Win10) there is no error on opening.  Make changes and save xml file to PC2 (Win10) through the network and error occurs.  If xml file is stored on PC2 (Win10) and saved to PC2 (Win10) there is no error.  If xml file is stored and opened on PC1 (XP) then saved to PC1 (XP) there is no error.

The error only occures when XP saves to Win10 through the network, not when Win10 saves to Win10 through the network.

I hope you understand?

« Last Edit: February 08, 2017, 12:37:57 PM by brett45 »

Offline Eddy

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Re: Windows XP, Excel 2003 sharing violation
« Reply #3 on: February 08, 2017, 12:33:21 PM »
Looks to me this is something for avast to have a look at.
I suggest that you submit a ticket > https://support.avast.com

Offline brett45

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Re: Windows XP, Excel 2003 sharing violation
« Reply #4 on: February 08, 2017, 12:55:10 PM »
Looks to me this is something for avast to have a look at.
I suggest that you submit a ticket > https://support.avast.com

It is not obvious from your link how to proceed with submitting a ticket.  How do I do this?

Offline brett45

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Re: Windows XP, Excel 2003 sharing violation
« Reply #5 on: February 08, 2017, 05:11:07 PM »
.......bump

Offline DavidR

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Re: Windows XP, Excel 2003 sharing violation
« Reply #6 on: February 08, 2017, 05:30:18 PM »
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline brett45

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Offline brett45

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Re: Windows XP, Excel 2003 sharing violation
« Reply #8 on: February 08, 2017, 05:57:19 PM »
Reply from support after submitting a ticket telling them I use the free version.

We’re sorry, but we can’t seem to find a record of your license in our system.

If you use Avast Free Antivirus, please visit the FAQ section of our website or the Avast community forum.

#bangingheadagainstthewall

Offline DavidR

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Re: Windows XP, Excel 2003 sharing violation
« Reply #9 on: February 08, 2017, 06:31:54 PM »
Well that form can be used for technical support there is nothing on there to suggest it is for paid versions.

If you go to this link https://support.avast.com/support/tickets/new, that shows an option for Technical Support and that is the direct link that I gave you.

What is the problem with Excel 2003 ?
Whilst I use XP Pro SP3 I have an ancient version of excel (Office 97) and no issue with that.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline Eddy

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Re: Windows XP, Excel 2003 sharing violation
« Reply #10 on: February 08, 2017, 06:48:34 PM »
The OP is working on files over a network.

Offline brett45

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Re: Windows XP, Excel 2003 sharing violation
« Reply #11 on: February 09, 2017, 10:48:44 AM »
Well that form can be used for technical support there is nothing on there to suggest it is for paid versions.

If you go to this link https://support.avast.com/support/tickets/new, that shows an option for Technical Support and that is the direct link that I gave you.

What is the problem with Excel 2003 ?
Whilst I use XP Pro SP3 I have an ancient version of excel (Office 97) and no issue with that.

I'll try to explain my problem a little more simply.

I have a network of 4 computers; 2 XP SP3 PC's and 2 Win10 1607 PC's.
Software causing problems: MS Office 2003 SP3.
All PC's have AVAST Free V17 installed.

I have an Excel file stored on Win10 PC.
I access this file through the network on an XP PC, the file opens okay with no errors.
I make changes to the Excel file and try to save.  I get the errors shown above in my previous post and the file becomes "locked". I am unable to access the file from any other PC on the network.  The XP PC I originally accessed the file has to be rebooted to enable access to Excel file from any PC on the network.

If I disable AVAST File System Shield on the XP PC before I open the Excel file on XP PC, I make my changes and save the file, I get no errors and the file saves.

If I access the Excel file on Win10 PC which the file is stored on or on another Win10 PC on the network I get no errors even if AVAST File System Shield is enabled.  It seems the problem lies with XP AVAST File System Shield.

None of this was a problem when AVAST V12 was installed.

Offline Eddy

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Re: Windows XP, Excel 2003 sharing violation
« Reply #12 on: February 09, 2017, 11:01:58 AM »
Is simple file sharing enabled or disabled on the XP system ?

What XP version are you running ?

Is the network setup as a network group or a domain ?
« Last Edit: February 09, 2017, 11:04:57 AM by Eddy »

Offline brett45

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Re: Windows XP, Excel 2003 sharing violation
« Reply #13 on: February 09, 2017, 11:48:40 AM »
Is simple file sharing enabled or disabled on the XP system ?

What XP version are you running ?

Is the network setup as a network group or a domain ?

Advanced file sharing is enabled.  The file sharing permissions group is setup for EVERYONE with full control.
XP SP3 (Media Center Edition V2002 and Home Edition V2002)
Network is set up as a group (WORKGROUP).

Offline Eddy

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Re: Windows XP, Excel 2003 sharing violation
« Reply #14 on: February 09, 2017, 11:51:15 AM »
The setup shouldn't be a problem.

If you haven't done so already, submit a ticket as DavidR suggested.