Author Topic: SecureLine VPN has encountered a technical issue  (Read 6791 times)

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Offline imsmadar

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Re: SecureLine VPN has encountered a technical issue
« Reply #15 on: May 04, 2017, 02:44:34 PM »
For a week I haven't been able to connect using Avast SecureLine VPN. I have tried uninstalling and reinstalling the component, even tried the stand alone version and nothing works. I have been trying to contact customer support, where I have an open ticket and i'ts been over a week, I have sent multiple requests and still no response. If this is the customer support for paying customers, can't imagine what it is for free users. I downloaded the new update that changed the interface, but still nothing works.

Offline Eddy

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Re: SecureLine VPN has encountered a technical issue
« Reply #16 on: May 04, 2017, 03:01:43 PM »
Customer service is not done by phone, it is done through the ticket system (paid users only) or on this webboard.
avast doesn't charge anything for support.
The $119 is a third party that only handles certain things for the avast products as clearly is mentioned on the website.
https://www.avast.com/en-us/total-care

Offline bob3160

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Re: SecureLine VPN has encountered a technical issue
« Reply #17 on: May 04, 2017, 03:04:47 PM »
For a week I haven't been able to connect using Avast SecureLine VPN. I have tried uninstalling and reinstalling the component, even tried the stand alone version and nothing works. I have been trying to contact customer support, where I have an open ticket and i'ts been over a week, I have sent multiple requests and still no response. If this is the customer support for paying customers, can't imagine what it is for free users. I downloaded the new update that changed the interface, but still nothing works.
Post your ticket # here and we'll try to alert Avast directly. Sorry for your troubles.
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Offline Eddy

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Re: SecureLine VPN has encountered a technical issue
« Reply #18 on: May 04, 2017, 03:13:46 PM »
The problem is likely the sending of multiple requests.
Each time you do so will put you back at the bottom of the stack (FiFo)
Just have patience.

Offline katesey11

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Re: SecureLine VPN has encountered a technical issue
« Reply #19 on: June 21, 2017, 02:38:51 PM »
For a week I haven't been able to connect using Avast SecureLine VPN. I have tried uninstalling and reinstalling the component, even tried the stand alone version and nothing works. I have been trying to contact customer support, where I have an open ticket and i'ts been over a week, I have sent multiple requests and still no response. If this is the customer support for paying customers, can't imagine what it is for free users. I downloaded the new update that changed the interface, but still nothing works.

Kindly let me know has this problem is fixed yet?

Offline john1116

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Re: SecureLine VPN has encountered a technical issue
« Reply #20 on: October 01, 2017, 01:12:06 AM »
I am having the  same problem, i can't connect to a location ,, due to some technical problem.. can someone help me pls??????

Offline bob3160

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Re: SecureLine VPN has encountered a technical issue
« Reply #21 on: October 01, 2017, 03:38:07 PM »
The V:PN is working:

If you are having a problem, contact Avast:
http://support.avast.com/support/tickets/new


If you've already done that, then post your Ticket # here.


Without following these steps, all you're doing is posting complaints.
You aren't solving your problem.
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Offline joona.mattila

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Re: SecureLine VPN has encountered a technical issue
« Reply #22 on: October 18, 2017, 12:52:11 PM »
Yup if avast don't get the vpn working as a vpn, then I will want a refund also

Same as me.. 2 days in a row same problems.

Offline bob3160

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Re: SecureLine VPN has encountered a technical issue
« Reply #23 on: October 18, 2017, 03:24:29 PM »
Yup if avast don't get the vpn working as a vpn, then I will want a refund also

Same as me.. 2 days in a row same problems.
Did you submit a ticket to get help ???
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1703 64bit, 8 Gig Ram, AvastFree 17.6.2307, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline nyingjing

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Re: SecureLine VPN has encountered a technical issue
« Reply #24 on: October 20, 2017, 09:19:11 PM »
I got the same problem since yesterday.I tired to restart my computer and re-install the AntiVirus Program but it fail.After I re-install AntiVirus Program,I can't log in my account.It apprear 'Could not connect your device to your account'.So I submmited a ticket.(#05418411).While waiting the reply,I logged in to my account via website,I can't find SecureLine VPN license from my account which I already purchased.I looked back the order confirmation email,it doesn't attach the license file in the email.I really don't know what to do except submit another ticket(#05419725).Well,hopefully it will solve.

Offline bob3160

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Re: SecureLine VPN has encountered a technical issue
« Reply #25 on: October 20, 2017, 09:54:53 PM »
I got the same problem since yesterday.I tired to restart my computer and re-install the AntiVirus Program but it fail.After I re-install AntiVirus Program,I can't log in my account.It apprear 'Could not connect your device to your account'.So I submmited a ticket.(#05418411).While waiting the reply,I logged in to my account via website,I can't find SecureLine VPN license from my account which I already purchased.I looked back the order confirmation email,it doesn't attach the license file in the email.I really don't know what to do except submit another ticket(#05419725).Well,hopefully it will solve.
Each new ticket starts the wait all over again. Have a little patience. :)
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1703 64bit, 8 Gig Ram, AvastFree 17.6.2307, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline nyingjing

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Re: SecureLine VPN has encountered a technical issue
« Reply #26 on: October 24, 2017, 05:01:47 PM »
Usually how long to wait?It's been 3days since my last ticket. :'(



Well,I got the email shortly I posted this. :D
« Last Edit: October 24, 2017, 06:21:56 PM by nyingjing »