[solved] Update does stuck at "Initializing, please wait..."

[Unknown Crewman]

Hi,

updating virus definitions 170210-4 as well as the program 17.1.2286 (build 17.1.3394.30) does stuck at "Initializing, please wait..." on Windows 7 SP1 64 bit.

On Windows XP SP3 32 bit avast 17.1.2286 (build 17.1.3394.0) is detected as up-to-date and virus definitions 170208-0 were upgraded to 170211-0 without issues. If I try to update now, it's still ok, there just isn't an update available, but it doesn't get stuck.

Both Windows are guests in a virtual environment and are needed the way they are, IOW installing another service pack isn't an option.

Is there a way to get avast working on Windows 7 again? FWIW I didn't try to reinstall avast.

Regards,
Ralf

[Asyn]

Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

[Unknown Crewman]

"Control Panel" doesn't provide "Add/Remove programs", but there's an entry "Programms and Features". After a right click on "Avast Free Antivirus" only "Uninstall" and "Change" are available, a right click on other programs sometimes offers "Repair". IOW there's no repair feature available and apart from this neither "Change" nor "Uninstall" does anything. I downloaded avast from https://www.avast.com/windows-7-antivirus and from http://www.chip.de/downloads/avast-Free-Antivirus-2017_13010163.html , both seemingly returned "C:\Program Files\AVAST Software\Avast\setup\Instup.dll is either not designed to run on Windows or it contains an error" or when doing the install from the second link, it was a repeated output from the unsuccessful install from the first link, since in the end the download from the second link was able to reinstall avast. Reinstalling avast solved the issue.

[Asyn]

Thanks for the feedback.