Cannot restore Avast Password

[REDACTED]

I installed Avast Password in my laptop and later on my iPhone.  It was synchronizing fine but yesterday I noticed that the iPhone was not syncing with the laptop.  I uninstalled it and thinking that the laptop's program could be bugged I uninstalled from it also.
Installing again in both devices I was asked to authorize in another active device. Unfortunately I don't have an active device,  For some reason the master password used during the vault creation is not working. Is there a way to reset everything and start anew from every device?  I have no problem with the passwords for I have them stored in another program.

[Martin Kvetko]

As mentioned many times in the forum, if you want to start from scratch please turn off synchronization on all your current devices, send me direct email to kvetko@avast.com from email address you are asking reset for, I will do reset and reply you back once you can start from with sync setup again.