Author Topic: Smart Scan pop-up says "scan canceled" when scan completed successfully  (Read 8092 times)

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Offline gisot1

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After installing the latest Avast 17.1.2286 version I ran a smart scan and minimized main UI window after which smaller scan pop-up appeared. After the scan completed successfully, the pop-up said that the scan was canceled (see attached screenshot). I was able to reproduce the same situation 3-4 times with the same result. Please fix this issue.
Thanks

Offline Alikhan

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Re: Smart Scan pop-up says "scan canceled" when scan completed successfully
« Reply #1 on: February 12, 2017, 07:46:13 PM »
Interesting, so you run a smart scan and close the main UI... then once scan completes, it says scan cancelled on the pop-up?
« Last Edit: February 12, 2017, 07:48:15 PM by Alikhan »
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Offline gisot1

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Re: Smart Scan pop-up says "scan canceled" when scan completed successfully
« Reply #2 on: February 12, 2017, 07:47:59 PM »
Interesting, so you run a smart scan and close the main UI... then once scan completes, it says scan cancelled on the pop-up?

Correct!

Offline Alikhan

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Re: Smart Scan pop-up says "scan canceled" when scan completed successfully
« Reply #3 on: February 12, 2017, 07:48:27 PM »
Interesting, so you run a smart scan and close the main UI... then once scan completes, it says scan cancelled on the pop-up?

Correct!

Ok, let me test that now.
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Offline Alikhan

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Re: Smart Scan pop-up says "scan canceled" when scan completed successfully
« Reply #4 on: February 12, 2017, 07:51:08 PM »
A very good catch...

I'll report the issue now.
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Offline gisot1

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Re: Smart Scan pop-up says "scan canceled" when scan completed successfully
« Reply #5 on: February 12, 2017, 07:51:35 PM »
A very good catch...

I'll report the issue now.

Thanks Alikhan

REDACTED

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Re: Smart Scan pop-up says "scan canceled" when scan completed successfully
« Reply #6 on: February 24, 2017, 08:29:34 AM »
SAME PROBLEM HERE - IMAGE FILE ATTACHED.
ALSO INSERT IMAGE BUTTON ON THIS PAGE IS NOT WORKING

Offline Eddy

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Re: Smart Scan pop-up says "scan canceled" when scan completed successfully
« Reply #7 on: February 24, 2017, 09:35:01 AM »
There is no image attached and the image button is working fine.

Offline Alikhan

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Re: Smart Scan pop-up says "scan canceled" when scan completed successfully
« Reply #8 on: February 24, 2017, 09:57:02 AM »
I reported this bug earlier about the pop-up showing scan cancelled.

The bug is known and will be fixed in a future version.
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

REDACTED

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Is this still awaiting fixing?
I'm using 17.3.2291 (build 17.3.3443.0) & I'm still seeing the 98% scan cancelled thing.

Offline Eddy

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Re: Smart Scan pop-up says "scan canceled" when scan completed successfully
« Reply #10 on: April 25, 2017, 02:09:17 PM »
Check the release notes and the beta release notes to see what is/isn't fixed.

REDACTED

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As of 07-07-2017 I am still getting same scan cancelled issue and updates are also giving me issues. Have read numerous posts but do not see an actual fix for this issue.

Offline Asyn

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As of 07-07-2017 I am still getting same scan cancelled issue and updates are also giving me issues. Have read numerous posts but do not see an actual fix for this issue.
Update to the latest version (17.5.2302): https://forum.avast.com/index.php?topic=204588.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline PUOLEPARG

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Re: Smart Scan pop-up says "scan canceled" when scan completed successfully
« Reply #13 on: August 31, 2017, 08:52:15 AM »
HEllo All,
Actually, I have the same problem
I used on my network more AVAST 8.0.1609 on Windows 10 with a AVast server console AEAPro+

Multiple Avast client have this problem:
A popup with Scan ????? cancel

and this problem generate multiple scan in the list

if you have an idea?

"""Sorry for my english, I'm French"""""

THank you

Offline Eddy

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Re: Smart Scan pop-up says "scan canceled" when scan completed successfully
« Reply #14 on: August 31, 2017, 08:57:20 AM »
See reply #12