Author Topic: Avast stuck at 1%  (Read 2106 times)

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Offline The Game2

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Avast stuck at 1%
« on: February 05, 2017, 02:16:36 PM »
Hello again.

Today, i was launching a scan of the entire system and this happened (VIEW IMAGE)

Have you an idea of what could have happened ?

OS X El Capitan version 10.11.6

Offline lukas.hasik

  • Avast team
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  • Product manager of Mac AV and Cleanup
Re: Avast stuck at 1%
« Reply #1 on: February 06, 2017, 02:59:14 PM »
Would you mind to send us a Support package? https://www.avast.com/faq.php?article=AVKB220

Does it stuck on the same file if you re-run the scan?

L.
Quality is also a feature.

Offline The Game2

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Re: Avast stuck at 1%
« Reply #2 on: February 08, 2017, 05:39:22 PM »
I can't post the support package because it tells me this :
_____________________________________________________________________

47217-12.3_1486571228_BE371E10-63A3-544A-823D-67BEB30E528A.zip.
You cannot upload that type of file. The only allowed extensions are jpg,png,txt,log,gif.
______________________________________________________________________

Issues: Avast scan stuck for undefined time at 1%
It starts slowing at /MobileBackups/Computer/Ressources...



« Last Edit: February 08, 2017, 05:56:55 PM by The Game2 »

Offline Pondus

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Re: Avast stuck at 1%
« Reply #3 on: February 09, 2017, 01:07:17 PM »
I can't post the support package because it tells me this :
_____________________________________________________________________

47217-12.3_1486571228_BE371E10-63A3-544A-823D-67BEB30E528A.zip.
You cannot upload that type of file. The only allowed extensions are jpg,png,txt,log,gif.
______________________________________________________________________

Issues: Avast scan stuck for undefined time at 1%
It starts slowing at /MobileBackups/Computer/Ressources...
You dont post/attach it here ... See step 4 in the guide


Ticket >>  https://support.avast.com/support/tickets/new
If you are submitting a new ticket please be sure to include details of your issue.






Offline The Game2

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Re: Avast stuck at 1%
« Reply #4 on: February 09, 2017, 09:49:38 PM »
The package is submitted.

Offline The Game2

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  • Posts: 42
Re: Avast stuck at 1%
« Reply #5 on: February 09, 2017, 09:50:31 PM »