Author Topic: AvastSvc stops intermittently with an error  (Read 1229 times)

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AvastSvc stops intermittently with an error
« on: February 13, 2017, 12:03:44 PM »
My AvastSvc fails several times a day, seemingly at random and has done for several weeks.
I've uninstalled Avast Antivirus, downloaded it fresh and reinstalled it with no improvement to the problem.
I've attached a screenshot of the error details which follow:

Quote
Faulting application name: AvastSvc.exe, version: 12.3.3154.0, time stamp: 0x57b5c39d
Faulting Module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571afb7f
Exception code: 0xc0000374
Fault offset: 0x000dc7c9
Faulting process ID: 0x124
Faulting application start time: 0x01d2758e30234c53
Faulting application path: F:\Program Files\AVAST Software\Avast\AvastSvc.exe
Faulting module path: F:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: c138a6ee-6243-43db-9181-63ace19b1ce1
Faulting package full name:
Faulting package-relative application ID:

The service restarts perfectly fine when I resolve the problem in the UI, but I actively have to open the UI and restart the service if I happen to notice it's not running.

I've submitted a support ticket to Avast but they don't seem to be prepared to support their own software unless I buy Premium features that I don't want. If they do decide to assist on the ticket, I'll update this thread accordingly.

EDIT

I'm running Windows 10 Pro (no service pack that I'm aware of) and I don't have any other security software running at all outside of Windows Firewall. Not even BitDefender.
« Last Edit: February 13, 2017, 01:33:36 PM by Logan87 »

Offline Eddy

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Re: AvastSvc stops intermittently with an error
« Reply #1 on: February 13, 2017, 12:39:19 PM »
What OS/SP ?
What exact version of avast ?
Is there any other security (related) software installed ? (or was there)

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Re: AvastSvc stops intermittently with an error
« Reply #2 on: February 13, 2017, 01:34:21 PM »
What OS/SP ?
What exact version of avast ?
Is there any other security (related) software installed ? (or was there)

Sorry for being so light on relevant information. I've updated the post but to sum up here:

Windows 10 Pro (no SP) and there's no other security software running.

Offline bob3160

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Re: AvastSvc stops intermittently with an error
« Reply #3 on: February 13, 2017, 02:30:39 PM »

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: AvastSvc stops intermittently with an error
« Reply #4 on: February 13, 2017, 02:33:55 PM »

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf

Avast recommended a full reinstall on twitter so I started with that in the first place.