Author Topic: Cannot display log-data-results after scan.  (Read 1234 times)

0 Members and 1 Guest are viewing this topic.

Offline Michael1067

  • Newbie
  • *
  • Posts: 13
Cannot display log-data-results after scan.
« on: February 14, 2017, 07:46:31 PM »
How can i have access to log-data after scan. clicking results does open anything.
where is avast-log gone? winxp yes i disabled showing it afterwards so no second chance...
I have both webrep and security... disabled. dont know exact name anymore. i dont want firefox-addons by avast. Thanks a lot
« Last Edit: February 16, 2017, 08:20:03 PM by Michael1067 »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 78753
  • No support PMs thanks
Re: Cannot disply log-data-results after scan.
« Reply #1 on: February 14, 2017, 08:15:23 PM »
What avast version are you using (17.1.2286 being the latest) ?
What scan were you doing ?

If you are using the latest version, then open the avastUI > Components - scroll down to the Security Browser Extension & SafePrice Browser Extension and uninstall them.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.6.23010/ Outpost Firewall Pro9.3/ Firefox 52.3.0 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline Michael1067

  • Newbie
  • *
  • Posts: 13
Re: Cannot disply log-data-results after scan. Free version
« Reply #2 on: February 15, 2017, 01:06:05 AM »
free version -where is version displayed? always have newest.
2. i dont have both of them-hate them-removed them in registry
3. smartscan. Could see details. clicked on it but nothing opened. then-after clicking again ontop itr disappeared forever... silly my friends.
4. will now do a bootscan.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 78753
  • No support PMs thanks
Re: Cannot disply log-data-results after scan.
« Reply #3 on: February 15, 2017, 01:55:22 AM »
1. Just right click on the avast tray icon and select about avast. Or from the avastUI > Settings > About Avast.

2. having  said "i dont want firefox-addons by avast. Thanks a lot" my assumption that you wanted them removed.
Though having disabled them, they are still there, removing them completely I would have thought would be better.

3. I believe the Details on the Smart Scan is an acknowledged bug (to be fixed). Having run the smart scan, go back AvastUI > Protection > Antivirus > Scan History, that should give you some information on the scan. Though it won't be much if there were no alerts you're only going to get duration and files scanned, etc.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.6.23010/ Outpost Firewall Pro9.3/ Firefox 52.3.0 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline Michael1067

  • Newbie
  • *
  • Posts: 13
Re: Cannot display log-data-results after scan.
« Reply #4 on: February 16, 2017, 08:19:35 PM »
Both smartscan, bootscan and deepscan found something. i "removed" them reg. bootscan and deepscan. only dont know where are the logs showing details? i have seen logs and reports but nothing regarding "found" can be seen.
normally i am printing them out and then do my actions. Thanks.
update: yes found scanhistory but i dont see an option to print it out! Not good.
NB: regarding the elsewhere reported slowdown of account-logout etc in winxp also AVG-related(first was AVG then Avast installed):
its now gone and spybot search and destroy wasnt so friendly. had to learn to be friendly.... So everything ok now. beside omission of printing out reports here.
« Last Edit: February 16, 2017, 08:28:40 PM by Michael1067 »

Offline Michael1067

  • Newbie
  • *
  • Posts: 13
Re: Cannot display log-data-results after scan.
« Reply #5 on: February 17, 2017, 03:31:34 AM »
1. where is the save report-button? after scan is done
If not available:
2. where are the report-files for all the scan-options:
bootscan, smartscan and deep-scan(if that expression is right)
newest free version:
Avast 17.1.2286
« Last Edit: February 17, 2017, 03:33:42 AM by Michael1067 »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 78753
  • No support PMs thanks
Re: Cannot display log-data-results after scan.
« Reply #6 on: February 17, 2017, 11:28:52 AM »
1. There isn't one, it should be automatically be saved in both the Scan History (avastUI > Protection >  Antivirus - Scan History and the report/log files.

2. The scan information should also be in the C:\ProgramData\AVAST Software\Avast\report folder if you have enabled Generating a report file in the scan settings. There is no deep-scan, I can only assume you mean the Full System scan. The file name will reflect the scan name, unless you have changed what you want the report file name to be.

The boot time scan is somewhat different as it is essentially run before windows has fully started, check the C:\ProgramData\AVAST Software\Avast\log and \report folders for aswboot.log and aswboot.txt
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.6.23010/ Outpost Firewall Pro9.3/ Firefox 52.3.0 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline Michael1067

  • Newbie
  • *
  • Posts: 13
Re: Cannot display log-data-results after scan.
« Reply #7 on: February 17, 2017, 05:32:23 PM »
It says it has found something-which i deleted. so if i didnt activate reporting it will show but is not saved, right? also says then no messages.
Where is this setting for log/reports to be saved?
not in protection/antivirus! thanks

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 78753
  • No support PMs thanks
Re: Cannot display log-data-results after scan.
« Reply #8 on: February 17, 2017, 06:49:51 PM »
It says it has found something-which i deleted. so if i didnt activate reporting it will show but is not saved, right? also says then no messages.
Where is this setting for log/reports to be saved?
not in protection/antivirus! thanks

1. Deletion is never a good first option, you don't have any left.

2. Reporting is a function for the creation of a (report) file; directly after a scan you should have access to the data on that scan in the Scan History as I said.

3. The creation of a report file is within the Settings for the scan which you want to run. There is a cog/sprocket in the image of the scan you want to edit, clicking that gives all of the scans settings, including Report file and its Generation.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.6.23010/ Outpost Firewall Pro9.3/ Firefox 52.3.0 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline Para-Noid

  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6701
  • Trust only what you test yourself!
Re: Cannot display log-data-results after scan.
« Reply #9 on: February 17, 2017, 07:00:26 PM »
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.5.2303, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 35579
  • 57 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Cannot display log-data-results after scan.
« Reply #10 on: February 18, 2017, 04:32:51 PM »
You might find this handy https://www.youtube.com/watch?v=ntW8zGicUfk
You beat me to posting this. :)
Hope it helps. :)
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1703 64bit, 8 Gig Ram, AvastFree 17.6.2307, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline Michael1067

  • Newbie
  • *
  • Posts: 13
Re: Cannot display log-data-results after scan.
« Reply #11 on: February 18, 2017, 08:05:11 PM »
Deleted thread e.g dangerous program which are not installed.
thank you for the help.
nb: have enough pc-knowledge navigating. i started repairing more than 20 years ago.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 78753
  • No support PMs thanks
Re: Cannot display log-data-results after scan.
« Reply #12 on: February 18, 2017, 08:43:25 PM »
You're welcome.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.6.23010/ Outpost Firewall Pro9.3/ Firefox 52.3.0 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline Michael1067

  • Newbie
  • *
  • Posts: 13
Re: Cannot display log-data-results after scan.
« Reply #13 on: February 19, 2017, 10:51:33 AM »
1. Restarted after having set a reportname but...
a) one cannot set save-location. where was * i exchanged that and defined a name. but search cannot find it! Where is it stored?
2. scan was very quick but it didnt tell how long and
Avast was freezed-in winxp. couldnt close. only with ctrl. + Alt + delete taskmanager
yes before scanning i deactivated liveprotection in both malwarebytes and spybot.
If it will freeze again and i cannot set reportfile i will remove Avast and give AVG another trial.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 78753
  • No support PMs thanks
Re: Cannot display log-data-results after scan.
« Reply #14 on: February 19, 2017, 11:18:06 AM »
Ordinarily I would have thought if you can't enter a location then it should be in the location that I gave earlier.

The only issue for that, is the folder may be hidden by your OS, so a search wouldn't find it. In windows explorer > View - and check the  Hidden items.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.6.23010/ Outpost Firewall Pro9.3/ Firefox 52.3.0 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security