Author Topic: newbe problems w/avast and explorer  (Read 2108 times)

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x_caliber94

  • Guest
newbe problems w/avast and explorer
« on: March 04, 2006, 11:25:18 PM »
I finally got rid of Nortons and thought I would give avast a try.I read about it in a magazine (Smart Computing) but now that I have it installed I can't get on line unless I shut down Avast. I'm sure I have something set wrong I just don't know what. HELP

CharleyO

  • Guest
Re: newbe problems w/avast and explorer
« Reply #1 on: March 04, 2006, 11:52:45 PM »
***

Welcome to the forums, x_caliber94.    :)

The problem is most likely an incomplete uninstall of Norton. Symantec/Norton is infamous for leaving behind junk files & registry entries when uninstalled. These junk files/registry entries will foul the instalation of any other anti-virus program. Try the link in this post by DavidR for farther removal of Norton.

http://forum.avast.com/index.php?topic=17825.msg151676#msg151676

Once Norton is completely uninstalled, it would be best to follow this ......

Restart > uninstall Avast > Restart > Install Avast again > Restart

...... and this should fix your problem.

If you have any more problems, please come back to this thread and post again.    :)


***

Offline Lisandro

  • Avast team
  • Certainly Bot
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  • Posts: 67235
Re: newbe problems w/avast and explorer
« Reply #2 on: March 04, 2006, 11:59:21 PM »
See: http://forum.avast.com/index.php?topic=12169.0

A removal tool for such a number of NAV is SymNRT.

Manual Removal NAV 2004
Manual Removal NAV 2003 or earlier
Manual Removal NAV 2005

See How important is it to completely remove Norton? topic.

1) Please, browse the Symantec website and download the specific uninstall tool for NAV. It will clean trash left behing by NAV (files, registry keys). You need this to proper working with avast.

2) Can you try to repair your installation? Go to Control Panel > Add/Remove programs > avast! antivirus > Remove then choose Repair function in the popup window (Repair). If this does not help, can you uninstall / boot / install / boot again?

3) You can delete folders/files under either 'Norton' or 'Symantec' folder, the others under Liveupdate folders and ApplicationData...
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Spiritsongs

  • Guest
Re: newbe problems w/avast and explorer
« Reply #3 on: March 05, 2006, 07:06:42 PM »
 In addition to "uninstalling" from "Add/Remove
     Programs" ( I had to uninstall 3 "components" ) and
     running the SymNRT "tool", you should use your machine's
    "Search > All files and folders", entering the Search "term"
    "Symantec" and later on "Norton" and try to "Delete" all
     appropiate items that are listed. Then, if possible, use a
     SAFE "registry cleaner" to remove additional items. Then
     your machine would be rid of Norton, allowing a complete
     installation of Avast .