Author Topic: Free Avast 7.1 blocks Paint Shop Pro 9  (Read 12548 times)

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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #30 on: March 19, 2017, 08:28:08 AM »
kjmartland: The problem is for Paint Shop Pro, not for Photoshop
Otherwise, it would mean that .... ahahah avast = malware If you do not pay ?
« Last Edit: March 19, 2017, 08:31:58 AM by ardf »

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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #31 on: March 20, 2017, 03:54:53 AM »
Presuming you mean Avast 17.1.
Have similar problem but with PaintShopPro Photo X2 stopped working after free Avast upgrade. It's there in Taskmgr.exe but no GUI.
Disabling all shields didn't help. Works in Safe Mode and if I uninstall Avast.
Only thing that works is to go to Settings/Troubleshooting and unchecking "Enable Avast self-defense module".
Not sure if it thinks there's malware in the program but it doesn't report it when I do a scan.

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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #32 on: March 23, 2017, 10:39:17 PM »
Thank you for posting this, for complicated reasons I had to do a rebuild of a legacy XP Pro machine with Paintshop Pro X that simply would NOT launch.  Disabling Avast (17.2.2288) self-defence mode FINALLY let it launch. I wasted 6 hours on it trying everything and I would quite like my life back.  >:(

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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #33 on: March 24, 2017, 02:33:52 PM »
Presuming you mean Avast 17.1.
Have similar problem but with PaintShopPro Photo X2 stopped working after free Avast upgrade. It's there in Taskmgr.exe but no GUI.
Disabling all shields didn't help. Works in Safe Mode and if I uninstall Avast.
Only thing that works is to go to Settings/Troubleshooting and unchecking "Enable Avast self-defense module".
Not sure if it thinks there's malware in the program but it doesn't report it when I do a scan.
That would indicate that something in  PSP is accessing something within Avast. The self-defense module protects Avast from tampering. Primarily designed to prevent Malware from turning off the protection.
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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #34 on: March 25, 2017, 08:17:01 PM »
Quote
Disabling avast or even running windows in Safe mode does not help too.
Guess what...
avast doesn't run in safe mode.
If you can't use PsP in safe mode, the problem is not avast but something else.

Offline userg-1

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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #35 on: March 27, 2017, 02:56:45 PM »
Quote
Disabling avast or even running windows in Safe mode does not help too.
Guess what...
avast doesn't run in safe mode.
If you can't use PsP in safe mode, the problem is not avast but something else.
You can guess as many times as you want, it's Avast self-defense module which do not let Paint Shop Pro to run. After disabling it, the program runs normally.

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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #36 on: April 04, 2017, 12:28:44 PM »
I had "freeze" for some time on a XP machine (reboot mandatory), I searched for a long time hardware, HDD, Memory ... and also conflicting programs ... it was random but regular: Between a few hours and a maximum of 2 days! and "couic" => freeze
Since deactivating the self-defense module, never again!

Grrr AvAST, AVASTT !!! :-*

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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #37 on: April 04, 2017, 02:43:13 PM »
This is certainly strange, bordering on weird.

Unless the function of the self-defence module has changed (and I haven't seen anything in black and white), it should only prevent another process from accessing/modifying avast features/function/locations/settings.
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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #38 on: April 04, 2017, 02:57:08 PM »
This is certainly strange, bordering on weird.

Unless the function of the self-defence module has changed (and I haven't seen anything in black and white), it should only prevent another process from accessing/modifying avast features/function/locations/settings.
https://forum.avast.com/index.php?topic=197295.msg1380566#msg1380566
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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #39 on: April 04, 2017, 02:59:31 PM »
This is certainly strange, bordering on weird.

Unless the function of the self-defence module has changed (and I haven't seen anything in black and white), it should only prevent another process from accessing/modifying avast features/function/locations/settings.
https://forum.avast.com/index.php?topic=197295.msg1380566#msg1380566

Thanks for the link Bob.
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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #40 on: April 07, 2017, 05:26:19 AM »
I have the same problem, Re:  Paint Shop Pro 9 has been working on my pc for years with no problems. Yesterday Avast installed an update and since the it has not worked. I ran System restore to a date last week and Paint started working again and Avast went back to it's old logo. After about an hour using Paint it stopped again because Avast updated. This problem is entirely with Avast and they will not reconise it of by looks of it, fix it. Get the same message when I tried to contact them that they can't find my registration. Maybe a law suit will solve it.

Only thing that works is to go to Settings/Troubleshooting and unchecking "Enable Avast self-defense module.
« Last Edit: April 07, 2017, 06:12:41 AM by keithbritten2004 »

Offline rednoise0

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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #41 on: April 07, 2017, 09:12:46 PM »
I also have the same problem. Avast Free has updated itself (without asking my permission, I might add) on at least two of my computers) and since then, on the XP one at least, two of my most used programs no longer run: Paint Shop Pro 9 and Notepad++. If I turn off Avast Self-Protection, both will run.

What are the implications of running with Self-Protection off? Is this something that will be fixed? If not, I must abandon Avast.

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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #43 on: April 11, 2017, 11:12:31 AM »
Just received a cop-out reply from Avast, apparently we have all installed Paint Shop wrongly.

Hello,

Please accept my apologies for the delay in responding and for the automatic replies.

You have received the auto-response because the free support is limited and free users are sent to the forum for support.

As I suggested in my previous reply, have you disabled the components one by one to check the one that is affecting the application?

Also would like to inform you that Avast Self Defense just allows you to make changes in the Avast folders. If disabling Avast Self Defense allows a program to work, then something isn't correct with his installation of paint shop. Again, Self Defense just locks Avast folders.

Rohith
 
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Re: Free Avast 7.1 blocks Paint Shop Pro 9
« Reply #44 on: April 11, 2017, 03:54:27 PM »
Just received a cop-out reply from Avast, apparently we have all installed Paint Shop wrongly.

Hello,

Please accept my apologies for the delay in responding and for the automatic replies.

You have received the auto-response because the free support is limited and free users are sent to the forum for support.

As I suggested in my previous reply, have you disabled the components one by one to check the one that is affecting the application?

Also would like to inform you that Avast Self Defense just allows you to make changes in the Avast folders. If disabling Avast Self Defense allows a program to work, then something isn't correct with his installation of paint shop. Again, Self Defense just locks Avast folders.

Rohith
 
The Avast Support Team
I don't see it as a cop-out. I posted that same information some time back.
Why is Paint Shop Pro accessing Avast folders ???
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