Author Topic: SecureLine VPN doesn't work over wifi, but it does over ethernet or 3G.  (Read 3397 times)

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I've been using SecureLine for a while now, but recently I've been unable to connect via wifi. It seems to work fine using with an ethernet cable or 3G. I have the same router as before when it was working and haven't made any changes to it. I'm using windows 10. Thank you.

Offline Eddy

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Re: SecureLine VPN doesn't work over wifi, but it does over ethernet or 3G.
« Reply #1 on: February 11, 2017, 10:10:31 AM »
What OS/SP ?
What happens if you try to use it with WiFi ?
What have you already tried to solve it ?

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Re: SecureLine VPN doesn't work over wifi, but it does over ethernet or 3G.
« Reply #2 on: February 11, 2017, 03:36:11 PM »
What OS/SP ?
Windows 10 Home Version 1607 64 bit.
What happens if you try to use it with WiFi ?
It says it connects but i'm unable to open any webpages. Then it keeps disconnecting and connecting but I'm never able to open a webpage. Sometimes I get a message that states that SecureLine has encountered a technical issue.
What have you already tried to solve it ?
uninstalled the component and re-installed it, reboot. Repaired the whole software from the unistall menu, reboot. Installed the stand alone version, reboot. Filed a ticket with customer service 9 days ago, still no response.

Thank you

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Re: SecureLine VPN doesn't work over wifi, but it does over ethernet or 3G.
« Reply #3 on: February 13, 2017, 09:30:06 PM »
Update

Turned  off windows firewall and router's SPI firewall and nothing still. It's been 12 days since I contacted customer support and no response yet.

Offline Eddy

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Re: SecureLine VPN doesn't work over wifi, but it does over ethernet or 3G.
« Reply #4 on: February 13, 2017, 09:32:38 PM »
Please post your ticket ID here.

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Re: SecureLine VPN doesn't work over wifi, but it does over ethernet or 3G.
« Reply #5 on: February 13, 2017, 10:15:11 PM »
#696585