Author Topic: Win64:PUP-gen recurring problem  (Read 13507 times)

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Win64:PUP-gen recurring problem
« on: February 19, 2017, 11:34:29 AM »
Hi guys,
Laptop running Windows 10 64-bit with paid-for Avast Internet Security and paid-for Malwarebytes Premium 3.
Avast threat pop-up for the past few days referring to C:Windows\Temp\SppExtComObjHook.dll infected by Win64:PUP-gen [PUP].
The last threat pop-up was referring to Malwarebytes as the culprit?
Would appreciate your help please.
Thanks.

Offline Eddy

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Re: Win64:PUP-gen recurring problem
« Reply #1 on: February 19, 2017, 11:41:49 AM »
The log from Mbam is missing.

What is KMS doing on your system ?
« Last Edit: February 19, 2017, 11:45:00 AM by Eddy »

Offline Pondus

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Re: Win64:PUP-gen recurring problem
« Reply #2 on: February 19, 2017, 11:42:18 AM »
Upload  SppExtComObjHook.dll  at  www.virustotal.com
if scanned before, click rescan for a fresh result

post link to scan result here



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Re: Win64:PUP-gen recurring problem
« Reply #3 on: February 19, 2017, 11:45:56 AM »
Sorry forgot the MBAM log. Here it is. Will upload the dll to virustotal now and post the link.

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Re: Win64:PUP-gen recurring problem
« Reply #4 on: February 19, 2017, 11:50:58 AM »
I can't upload the dll to virustotal "Operation did not complete successfully because the file contains a virus or potentially unwanted software".

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Re: Win64:PUP-gen recurring problem
« Reply #5 on: February 19, 2017, 11:57:15 AM »
@Eddy What is KMS? This is a friend's computer.

Offline Eddy

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Re: Win64:PUP-gen recurring problem
« Reply #6 on: February 19, 2017, 11:57:57 AM »
Ok, tell your friend to use only legal software (including Windows).

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Re: Win64:PUP-gen recurring problem
« Reply #7 on: February 19, 2017, 11:59:31 AM »
Ok will do. Is that related to the virus issue?

Offline Pondus

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Re: Win64:PUP-gen recurring problem
« Reply #8 on: February 19, 2017, 12:19:18 PM »
Ok will do. Is that related to the virus issue?
Win64:PUP-gen [PUP] is not a virus, PUP = Possible Unwanted Program



Quote
"Operation did not complete successfully because the file contains a virus or potentially unwanted software"
What give this message?





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Re: Win64:PUP-gen recurring problem
« Reply #9 on: February 19, 2017, 12:22:53 PM »
It must be Firefox I guess. I tried temporarily disabling Avast because I thought it was that but it wasn't.

Offline Pondus

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Re: Win64:PUP-gen recurring problem
« Reply #10 on: February 19, 2017, 12:44:09 PM »
and if you upload to VT using another browser?



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Re: Win64:PUP-gen recurring problem
« Reply #12 on: February 19, 2017, 01:25:31 PM »
And I've ordered a legit copy of Windows 10 for this computer  8)

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Re: Win64:PUP-gen recurring problem
« Reply #13 on: February 19, 2017, 02:24:32 PM »
If possible I'd like to clean this up before I make a backup and install the legit Windows, in case the PUP/virus comes along with the backup.
Is there anything I can do to make sure the data is clean before I back her computer up?

Offline Eddy

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Re: Win64:PUP-gen recurring problem
« Reply #14 on: February 19, 2017, 02:25:36 PM »
Only backup data and scan the backup.